SurveySparrow vs VideoAsk

SurveySparrow

• Teams that want surveys presented as a chat conversation
• Customer experience teams running NPS, CSAT and CES surveys
• Solo users who need a few thousand responses a year

VideoAsk

• Recruiters running asynchronous video interviews
• Sales and marketing teams capturing leads with a personal video
• Collecting video testimonials and customer feedback

SurveySparrow

• The free plan stops at 75 responses per quarter, 3 active surveys and 10 questions per survey, with no display or skip logic.
• Plans are billed quarterly or yearly; the pricing page offers no month-to-month billing.
• Basic and Starter include 1 user and Business 3; additional users are a $49 per user / month add-on.
• Custom branding and webhooks start at Business; custom CSS, offline mode, SMS, WhatsApp and Salesforce need Enterprise.

VideoAsk

• Plans are limited by minutes of video and audio processed: 20 a month on Start, 100 on Grow and 200 on Brand.
• Going over the monthly minutes requires an upgrade, and unused minutes do not carry over to the next month.
• Removing VideoAsk branding and sharing links on your own domain need Brand, from $40 per month billed yearly.
• Team members are capped at 3 on Start, 5 on Grow and 10 on Brand.

SurveySparrow

Chat, classic and single-page surveys

Every plan can build a survey as a chat-style conversation, a classic survey or a single page, starting from more than 1,000 templates.

Logic and question types

Display and skip logic start on Basic. Matrix, rank order and constant sum questions need Business, and heatmap questions are Enterprise only.

Distribution channels

Share by link, email, Slack or Microsoft Teams on any plan. Web embeds and QR codes start on Basic; SMS, WhatsApp and the mobile SDK are Enterprise.

Workflows and ticketing

From Business, custom workflows and webhooks act on responses, and feedback can be turned into tickets with assignment rules and SLA settings.

AI follow-ups and analysis

Echo agents ask respondents follow-up questions, and CogniVue groups feedback into themes and sentiment. Key driver analysis is listed under Enterprise.

SurveySparrow Go mobile app

A companion app for Android and iOS that creates, shares and tracks surveys from a phone and can run as an offline survey kiosk.

VideoAsk

Video forms

Record in the app or upload a video for each step, and let respondents reply by video or voice. The free plan allows 3 questions per videoask.

Conditional logic and video funnels

Send respondents to different steps depending on their answers to build branching video funnels. Conditional logic is on every plan.

Asynchronous interviews and replies

Collect recorded answers from candidates or customers and reply to each person by video, without scheduling a meeting.

Live calls and scheduling

Appointment scheduling is a core feature on every plan. Grow adds a live call answer type, which the iOS app can answer from a phone or tablet.

Transcription and AI summaries

Voice and video answers are transcribed to text on every plan, and the Brand plan adds AI summarization.

Zapier, API and webhooks

Zapier connects VideoAsk to more than 1,500 applications on every plan. API access and webhooks start on Grow.

SurveySparrow

• Free$0

  1 user, 3 active surveys, 10 questions per survey and 75 responses per quarter, shared by link, email, Slack or Microsoft Teams.

• Basic$19

  per month, billed yearly; $39 per month billed quarterly

  1 user and 2,500 responses a year (600 a quarter on quarterly billing), with display and skip logic, web embed, QR codes and payment questions.

• Starter$39

  per month, billed yearly; $59 per month billed quarterly

  1 user and 15,000 responses a year (3,600 a quarter on quarterly billing), plus email embed, manual translation, redirects and HubSpot.

• Business$79

  per month, billed yearly; $149 per month billed quarterly

  3 users and 36,000 responses a year (9,000 a quarter on quarterly billing), plus custom branding, matrix questions, custom workflows and webhooks.

• EnterpriseCustom

  3 or more users with custom limits, custom CSS, auto-translation, offline mode, SMS and WhatsApp distribution, audit logs and HIPAA compliance.

VideoAsk

• Start$0

  20 processing minutes a month, 3 questions per videoask and 3 team members, with conditional logic, CSV export, Stripe payments, Zapier and transcription.

• Grow$24

  per month, billed yearly ($288); $30 billed monthly

  100 minutes a month, unlimited questions and 5 team members, plus live calls, NPS, file uploads, redirects, tracking, drop-off analysis and API access.

• Brand$40

  per month, billed yearly ($480); $50 billed monthly

  200 minutes a month and 10 team members, plus your own branding, a custom domain, voice questions, AI summarization and priority support.

• Brand (more minutes)$54

  per month, billed yearly, for 350 minutes ($67 monthly)

  Brand with a larger allowance: 500, 750, 1,000 or 2,000 minutes a month cost $74, $107, $138 or $276 a month billed yearly.

• EnterpriseCustom

  Custom plan for larger organizations, arranged by contacting the sales team.

SurveySparrow

• Annual discount

  Lower monthly rate with yearly billing

  Billed yearly, Basic is $19 per month against $39 billed quarterly, Starter $39 against $59 and Business $79 against $149. Response allowances differ between the two terms.

• Other savings

  CX Day Sale: 25% off yearly Starter and Business

  The pricing page shows the yearly Starter and Business prices reduced by 25% during a CX Day Sale. The page's sale data gives an end date of October 9, 2026.

• Startups

  $2,000 of credit for $500 for startups

  Registered startups up to two years old with 50 or fewer employees can buy $2,000 of credit for $500. Credits expire after 18 months and do not cover Enterprise plans.

• Education

  50% off for students

  The pricing page advertises 50% off for students under SurveySparrow for Education, arranged by contacting the company.

• Nonprofit

  15% off for NGOs

  The pricing page advertises 15% off for non-profit organizations, arranged by contacting the company.

VideoAsk

• Annual discount

  20% off with yearly billing

  Grow is $288 a year ($24 per month) instead of $30 a month, and Brand $480 a year ($40 per month) instead of $50. The help center describes annual plans as 20% off.

• Nonprofit

  25% off monthly plans for non-profits

  Registered non-profits and NGOs get 25% off any monthly plan after contacting VideoAsk with documents that verify their status. Annual plans are excluded.

• Education

  25% off for educators, 40% off for students

  Not-for-profit educational institutions and educators get 25% off monthly plans, and current students 40%. Annual plans are excluded.