ProProfs Survey Maker vs SurveySparrow (2026): which should you pick?
As of Nov 13, 2026, SurveySparrow grades higher than ProProfs Survey Maker: 2.4 against 2.2 out of 4.0.
Checked Oct 6, 2026 and Nov 13, 2026 · graded Oct 10, 2026 and Nov 13, 2026 by ToolGPA
SurveySparrow grades higher on features. They get the same grade on value for money, the free plan, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
ProProfs Survey Maker
Survey maker with a free plan and unlimited responses on paid tiers
SurveySparrow
Chat-style survey and customer feedback platform with AI analysis
Which one is for you
Pick ProProfs Survey Maker if
- Fits if you want a ready-made question library for a quick NPS survey
- Works for teams that send surveys by email and want alerts on bad scores
Look elsewhere if
- Tight if you stay free, because it stops at 50 responses
- Pricey if you want Nudge surveys or file uploads, which need Business at $49.99 a month
- Watch out: email sends cap at 1,000 a month on Essentials and 5,000 on Business
- Watch out: the crossed-out $39.99 and $99.99 prices have no stated billing basis
Pick SurveySparrow if
- Fits if you want a survey that reads like a chat rather than a form
- Works for customer experience teams running NPS, CSAT and CES surveys
Look elsewhere if
- Tight if you stay free: 1 user, 3 active surveys, 10 questions each, 75 responses a quarter and no skip logic or embed
- Pricey if you add people, as Basic and Starter cover 1 user and extra users are $49 each a month
- Pricey if you want your own branding, matrix questions or webhooks, which start at Business at $79 a month billed yearly
- Not for you if you want to pay month by month, since billing is quarterly or yearly only
- Watch out: custom CSS, offline mode, SMS, WhatsApp and Salesforce need Enterprise, and the trial stops at 50 responses
How we grade them
| 2.2GPAProProfs Survey MakerFair | 2.4GPASurveySparrowFair | |
|---|---|---|
| Value for money | CEssentials is $19.99 a month on yearly billing, level with the middle of what forms tools charge. Business is $49.99 and Enterprise starts at $149.99. | C$19 a month billed yearly is a little under this category's $24 middle, and it brings logic, web embeds and payment questions, but only 1 user and 2,500 responses a year. Branding and webhooks mean Business at $79, extra people $49 each, and there's no monthly billing. |
| Free plan and trial | CThe free plan is forever but stops at 50 responses and 500 email sends. Enough to try it, not to run a survey. | CThe free plan is one of the tightest here: 1 user, 3 active surveys, 10 questions each and 75 responses a quarter, with no skip logic and no web embed. The 14-day trial of Business features needs no card but stops at 50 responses. |
| Features | CQuestion library, NPS, CES, reports, alerts and website intercepts. File uploads, multi-language surveys and Nudges need Business, and mobile app surveys and SSO need Enterprise. | BIt covers the whole job: chat-style, classic or single-page surveys from 1,000-plus templates, sent by link, email, Slack or Teams, with workflows that turn feedback into tickets from Business, and AI that asks follow-ups and sorts answers into themes. |
| Ease of use | CNo store rating on record. You build each survey from the library, which is set-up work. | CNo store rating on record, and there's a survey to build and a plan's worth of gating to learn around before it does much. The 1,000-plus templates mean you rarely start from nothing. |
| Platforms and integrations | BWeb only, with Mailchimp, Vertical Response and Adobe connections. No desktop or phone app. | BWeb plus the SurveySparrow Go app on both phones, which doubles as an offline kiosk, with Slack, Teams, Zapier, Google Sheets, HubSpot and Zendesk wired in. No desktop app, and API access isn't on the free plan. |
| Best for | surveys with a large question library | surveys that feel like a chat |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: ProProfs Survey Maker and SurveySparrow. How we grade
Price against what you get
ProProfs Survey Maker starts at $19.99 a month and scores 2.3 out of 4 on features, ease of use and platforms. SurveySparrow starts at $19 a month and scores 2.7.
SurveySparrow scores higher and starts $0.99 a month lower. Of the other form and survey tools on the chart, 18 score higher than ProProfs Survey Maker for less, and 1 scores higher than SurveySparrow for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- ProProfs Survey Maker also covers popups.
- SurveySparrow also covers templates and workflow automation.
At a glance
| ProProfs Survey Maker | SurveySparrow | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $19.99 per month, billed annually ($39.99 shown crossed out) | $19 per month, billed yearly ($39 per month billed quarterly) |
| Free plan | 50 responses, which the page says is forever free, with 500 email sends included. | 1 user, 3 active surveys, 10 questions per survey, 75 responses per quarter, 1,000 contacts and 200 emails. No display or skip logic, web embed or API access. |
| Free trial | None listed | 14-day trial of the Business plan features, no credit card, limited to 50 responses |
| Web | ||
| iOS | ||
| Android | ||
| Made by | ProProfs | SurveySparrow Inc. |
| Price read from | proprofssurvey.com | surveysparrow.com |
| Checked | Nov 13, 2026 | Oct 6, 2026 |
Worth knowing
ProProfs Survey Maker
- The free plan stops at 50 responses.
- Email sends are capped at 1,000 a month on Essentials and 5,000 on Business, and Business also caps page views at 100,000.
- Nudge surveys, file uploads and multi-language surveys are Business features; mobile app surveys and SSO are Enterprise.
- The crossed-out prices on the page (at $39.99 and $99.99) could not be tied to a monthly-billing option, so the billing basis of those figures is unconfirmed.
SurveySparrow
- The free plan stops at 75 responses per quarter, 3 active surveys and 10 questions per survey, with no display or skip logic.
- Plans are billed quarterly or yearly; the pricing page offers no month-to-month billing.
- Basic and Starter include 1 user and Business 3; additional users are a $49 per user / month add-on.
- Custom branding and webhooks start at Business; custom CSS, offline mode, SMS, WhatsApp and Salesforce need Enterprise.
Key features
ProProfs Survey Maker
- Question library
- Over a million pre-built questions and 100-plus templates, plus AI help to create surveys on paid plans.
- No response caps
- Paid plans list unlimited responses with no overage charges; the limits are email sends and page views.
- Website intercepts and Nudges
- Business adds Nudge surveys shown in an app, on a website or by email, with targeting by visitor behavior.
- NPS and CES surveys
- NPS surveys are on every plan, and Business adds advanced surveys such as CES.
- Reports and alerts
- Reports show responses, completion rates and traffic sources, with email alerts for each completed survey.
- Multi-language surveys
- Business lists surveys in more than 70 languages.
SurveySparrow
- Chat, classic and single-page surveys
- Every plan can build a survey as a chat-style conversation, a classic survey or a single page, starting from more than 1,000 templates.
- Logic and question types
- Display and skip logic start on Basic. Matrix, rank order and constant sum questions need Business, and heatmap questions are Enterprise only.
- Distribution channels
- Share by link, email, Slack or Microsoft Teams on any plan. Web embeds and QR codes start on Basic; SMS, WhatsApp and the mobile SDK are Enterprise.
- Workflows and ticketing
- From Business, custom workflows and webhooks act on responses, and feedback can be turned into tickets with assignment rules and SLA settings.
- AI follow-ups and analysis
- Echo agents ask respondents follow-up questions, and CogniVue groups feedback into themes and sentiment. Key driver analysis is listed under Enterprise.
- SurveySparrow Go mobile app
- A companion app for Android and iOS that creates, shares and tracks surveys from a phone and can run as an offline survey kiosk.
Plans
ProProfs Survey Maker
Free$0
Up to 50 responses with unlimited surveys and administrators, NPS surveys and 500 email sends.
Essentials$19.99
per month, billed annually ($239.88 a year; $39.99 shown crossed out)
Unlimited responses, forms and surveys, 1,000 email sends a month, AI help creating surveys and custom branding.
Business$49.99
per month, billed annually ($599.88 a year; $99.99 shown crossed out)
5,000 email sends and 100,000 page views a month, Nudge surveys, file uploads and surveys in 70-plus languages.
Enterprise$149.99
per month and up, annual plans only ($1,798.88 a year)
Custom email sends and page views, mobile app surveys and SSO; sold through sales.
SurveySparrow
Free$0
1 user, 3 active surveys, 10 questions per survey and 75 responses per quarter, shared by link, email, Slack or Microsoft Teams.
Basic$19
per month, billed yearly; $39 per month billed quarterly
1 user and 2,500 responses a year (600 a quarter on quarterly billing), with display and skip logic, web embed, QR codes and payment questions.
Starter$39
per month, billed yearly; $59 per month billed quarterly
1 user and 15,000 responses a year (3,600 a quarter on quarterly billing), plus email embed, manual translation, redirects and HubSpot.
Business$79
per month, billed yearly; $149 per month billed quarterly
3 users and 36,000 responses a year (9,000 a quarter on quarterly billing), plus custom branding, matrix questions, custom workflows and webhooks.
EnterpriseCustom
3 or more users with custom limits, custom CSS, auto-translation, offline mode, SMS and WhatsApp distribution, audit logs and HIPAA compliance.
Ways to pay less
ProProfs Survey Maker
- Annual discount
50% off with annual billing
The pricing page toggle labels annual billing as saving 50% against the crossed-out price.
SurveySparrow
- Annual discount
Lower monthly rate with yearly billing
Billed yearly, Basic is $19 per month against $39 billed quarterly, Starter $39 against $59 and Business $79 against $149. Response allowances differ between the two terms.
- Other savings
CX Day Sale: 25% off yearly Starter and Business
The pricing page shows the yearly Starter and Business prices reduced by 25% during a CX Day Sale. The page's sale data gives an end date of October 9, 2026.
- Startups
$2,000 of credit for $500 for startups
Registered startups up to two years old with 50 or fewer employees can buy $2,000 of credit for $500. Credits expire after 18 months and do not cover Enterprise plans.
- Education
50% off for students
The pricing page advertises 50% off for students under SurveySparrow for Education, arranged by contacting the company.
- Nonprofit
15% off for NGOs
The pricing page advertises 15% off for non-profit organizations, arranged by contacting the company.
Common questions
Which is cheaper, ProProfs Survey Maker or SurveySparrow?
As of Nov 13, 2026, SurveySparrow is cheaper to start with: $19 a month, against $19.99 a month for ProProfs Survey Maker. ProProfs Survey Maker starts at $19.99 per month, billed annually ($39.99 shown crossed out), and SurveySparrow starts at $19 per month, billed yearly ($39 per month billed quarterly).
Which has a free plan, ProProfs Survey Maker or SurveySparrow?
As of Nov 13, 2026, both ProProfs Survey Maker and SurveySparrow have a free plan.
Which platforms do ProProfs Survey Maker and SurveySparrow run on?
As of Nov 13, 2026, only SurveySparrow lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.