Alternatives · Help Desks
Talkdesk alternatives
As of Nov 13, 2026, the highest-graded Talkdesk alternative is Zendesk (2.4 GPA).
Talkdesk compared with 9 alternatives: Five9, Zendesk, Dixa, Intercom, Freshdesk and 4 more.
Talkdesk has a free plan. Paid plans start at $85 per user / month (billing basis not stated). None of the alternatives has a free plan. 3 more offer a free trial.
Listings checked up to Nov 13, 2026 · Where the facts come from
Black Friday: is there a Talkdesk sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| TalkdeskThis tool | Free plan · from $85/mo | Yes | Web |
| Five9 | From $119/mo | No | Web |
| Zendesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Dixa | From €49/mo | No | Web |
| Intercom | Free trial · from $29/mo | Trial only | Web, iOS, Android |
| Freshdesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Cresta | Paid | No | Web |
| Genesys Cloud CX | From $75/mo | No | Web |
| LivePerson | Paid | No | Web |
| NICE CXone | From $110/mo | No | Web |
Price against what you get
Talkdesk starts at $85 a month for each person and scores 2.0 out of 4 on features, ease of use and platforms. 5 of the 7 alternatives on this chart score higher and start lower: Zendesk, Dixa, Intercom, Freshdesk and Genesys Cloud CX.
Five9 and NICE CXone score higher without starting lower.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Talkdesk
Five9
Cloud contact center for voice and digital channels, sold in bundles
- Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Five9 has no free plan, unlike Talkdesk.
Suits: Contact centers with 50 or more concurrent seats
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
- Zendesk has no free plan, only a free trial, unlike Talkdesk.
- Zendesk also lists iOS and Android apps.
- Zendesk also covers help desk and help center.
- Zendesk does not cover workflow automation and business phone line, which Talkdesk does.
Suits: Support teams handling email, chat and phone in one queue
Dixa
Customer service platform with phone, chat, email and an AI agent
- Dixa starts at €49 per agent / month, billed annually.
- Dixa has no free plan, unlike Talkdesk.
- Dixa also covers help desk and whatsApp messaging.
- Dixa does not cover reports, which Talkdesk does.
Suits: Mid-market ecommerce brands handling phone, chat and email together
Intercom
Helpdesk with live chat and the Fin AI agent priced per outcome
- Intercom starts at $29 per seat / month, billed annually ($39 billed monthly).
- Intercom has no free plan, only a free trial, unlike Talkdesk.
- Intercom also lists iOS and Android apps.
- Intercom also covers shared inbox, help desk and help center.
- Intercom does not cover workflow automation and business phone line, which Talkdesk does.
Suits: Software and app companies that support customers through in-app chat
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
- Freshdesk starts at $19 per agent / month, billed annually.
- Freshdesk has no free plan, only a free trial, unlike Talkdesk.
- Freshdesk also lists iOS and Android apps.
- Freshdesk also covers shared inbox, help desk and help center.
- Freshdesk does not cover workflow automation, live chat and business phone line, which Talkdesk does.
Suits: Support teams that work mainly from email
Cresta
AI platform for contact centers: agents, live assist and analytics
- Cresta has no free plan, unlike Talkdesk.
- Cresta also covers transcription and AI agents.
- Cresta does not cover live chat and business phone line, which Talkdesk does.
Suits: Large contact centers with voice and chat volume
Genesys Cloud CX
Cloud contact center platform for voice and digital service
- Genesys Cloud CX starts at $75 per user / month, billed annually.
- Genesys Cloud CX has no free plan, unlike Talkdesk.
- Genesys Cloud CX also covers AI agents, whatsApp messaging and chatbots.
- Genesys Cloud CX does not cover live chat, AI support agent and business phone line, which Talkdesk does.
Suits: Mid-size and large contact centers that handle voice and digital
LivePerson
Messaging and AI agent platform for enterprise customer service
- LivePerson has no free plan, unlike Talkdesk.
- LivePerson also covers AI agents, business texting, whatsApp messaging and chatbots.
- LivePerson does not cover workflow automation, live chat and business phone line, which Talkdesk does.
Suits: Large brands running customer service over messaging apps
NICE CXone
Cloud contact center suite for voice, digital and AI agents
- NICE CXone starts at $110 per agent / month.
- NICE CXone has no free plan, unlike Talkdesk.
- NICE CXone also covers AI agents and chatbots.
- NICE CXone does not cover live chat and business phone line, which Talkdesk does.
Suits: Enterprise contact centers that want one suite for voice, digital and workforce tools
Limits worth knowing in Talkdesk
- Prices are per user per month with no billing period or contract term stated, and add-ons beyond each edition's list need a conversation with sales.
- Digital and voice are separate Essentials editions; workforce management and screen recording start at Elite.
- Talkdesk Express is available only in the United States and Canada, and credits must be topped up once the $100 runs out.
- It is a contact center platform built for support teams, a heavier setup than a small-team help desk.
Common questions
What are the alternatives to Talkdesk?
The alternatives to Talkdesk in this directory are Five9, Zendesk, Dixa, Intercom, Freshdesk, Cresta, Genesys Cloud CX, LivePerson and NICE CXone. Each one has a side-by-side comparison with Talkdesk.
Is there a free alternative to Talkdesk?
None of the alternatives listed here has a free plan. Zendesk, Intercom and Freshdesk offer a free trial.
Which Talkdesk alternatives work on Android?
The Talkdesk listing does not include an Android app. Zendesk, Intercom and Freshdesk list one.
Which Talkdesk alternatives work on iOS?
The Talkdesk listing does not include an iOS app. Zendesk, Intercom and Freshdesk list one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 13, 2026. Vendors change prices without notice, so confirm on their site before you buy.