HappyFox vs Supportbench (2026): which should you pick?
As of Nov 13, 2026, Supportbench grades higher than HappyFox: 2.2 against 2.0 out of 4.0.
Checked Nov 12, 2026 and Nov 13, 2026 · graded Nov 12, 2026 and Nov 13, 2026 by ToolGPA
HappyFox grades higher on platforms. Supportbench grades higher on the free plan and features. They get the same grade on value for money and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
HappyFox
Ticketing help desk with SLAs, a knowledge base and add-on AI
Supportbench
Help desk for B2B support teams, with SLAs and account context
Which one is for you
Pick HappyFox if
- Fits if one team has to run support, IT and HR requests with SLAs
- Works for a team of up to 5 that wants a ticketing desk from $24 an agent
Look elsewhere if
- Skip it if you want chat or AI in the same bill, as both are separate products
- Tight if your team is over 5 agents, because Basic stops there and Team starts at $49
- Watch out: the trial is requested through the demo form, not started on the spot
- Watch out: flat unlimited-agent plans are priced apart from the per-agent plans we read
Pick Supportbench if
- Fits if you support business customers and want SLAs by account
- Works for teams of 15 or fewer on one flat per-agent price
Look elsewhere if
- Pricey if you pass 15 agents, as each extra adds $2.50 and per-agent cost is capped at $150
- Skip it if you need SSO, a sandbox or white labeling, because those are Enterprise at $100
- Watch out: accounts of 60 or more agents standardize on Enterprise
- Too light for a small consumer team, as it is built for B2B
How we grade them
| 2.0GPAHappyFoxFair | 2.2GPASupportbenchFair | |
|---|---|---|
| Value for money | C$24 per agent a month on annual billing sits between the cheapest quarter ($19) and the middle ($29). Team is $49 and Pro $99, and chat, AI and reporting cost extra. | C$32 an agent a month billed yearly, between the middle of $29 and the dearer quarter of $45. Enterprise is $100. |
| Free plan and trial | DA 14-day trial, but you ask for it through the demo form and the listing doesn't say it is card-free. There is no free plan. | CA free trial with no card. No free plan. |
| Features | CTickets from email, forms, chat, social and phone, SLAs, a knowledge base and a portal. The gap the listing names: web chat, AI, workflows and reporting are sold as separate products. | BAccount-aware ticketing, SLAs, AI, a knowledge base, reporting and health scoring. The listing shows no gap in the core support job. |
| Ease of use | CNo store rating on record, and it's a help desk you configure: statuses, queues, SLAs and forms. Annual plans include migration from another help desk. | CNo store rating on record. SLAs, escalations and a portal need setting up. |
| Platforms and integrations | BWeb only, with 8 listed integrations including Salesforce, Jira, Slack, Teams and WhatsApp. No phone or desktop app on record. | CWeb only, and the listing names no integrations. |
| Best for | ticketing across support, IT and HR | a B2B help desk with SLAs and account context |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: HappyFox and Supportbench. How we grade
Price against what you get
HappyFox starts at $24 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. Supportbench starts at $32 a month for each person and scores 2.3.
They score the same, and HappyFox starts $8 a month lower. Of the other help desk and live chat tools on the chart, 15 score higher than HappyFox for less, and 23 score higher than Supportbench for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- HappyFox also covers shared inbox and ticketing.
- Supportbench also covers reports and chatbots.
At a glance
| HappyFox | Supportbench | |
|---|---|---|
| Pricing | Free trial | Free trial |
| Starts at | $24 per agent / month, billed annually ($29 billed monthly) | $32 per agent / month, billed annually ($40 billed monthly) |
| Free plan | None | None |
| Free trial | 14-day free trial of HappyFox Help Desk, requested through the demo form | Free trial, no credit card required |
| Web | ||
| Made by | HappyFox Inc. | Supportbench |
| Price read from | happyfox.com | supportbench.com |
| Checked | Nov 12, 2026 | Nov 13, 2026 |
Worth knowing
HappyFox
- Basic is capped at 5 agents; Team and above have no agent limit but every agent is billed.
- Web chat, AI, workflows and business intelligence are priced separately from Help Desk, per the pricing FAQ.
- Unlimited-agent plans are priced separately from the per-agent plans listed here; the pricing page was read in its agent-based view.
- The free trial is requested through the demo form rather than started on the spot.
Supportbench
- Both plans are priced per agent: after 15 agents each extra agent adds $2.50, and per-agent cost is capped at $150.
- The page says accounts of 60 or more agents standardize on Enterprise.
- SSO (SAML), sandbox, white labeling and unlimited custom roles are Enterprise-only.
- It is built for B2B teams, so it may be more than a small consumer-facing team needs.
Key features
HappyFox
- Ticketing and SLAs
- Requests from email, forms, chat, social and phone become tickets with custom fields, statuses and priorities, plus SLA tracking.
- Knowledge base and portal
- A knowledge base and a customer portal let people find answers, submit requests and follow their progress.
- Use beyond customer support
- Separate forms, queues, SLAs and permissions let one account serve IT, HR and facilities teams as well as customer support.
- Agent-based or unlimited-agent pricing
- Plans are priced per agent, or as a flat annual fee with a yearly ticket allowance for larger teams.
- Free migration
- Every annual Help Desk subscription includes migration from another help desk, with 30 days of post-launch support.
- Add-on AI and automation products
- HappyFox AI, a chatbot, Autopilot agents, workflows and business intelligence are separate products with their own pricing.
Supportbench
- Account-aware ticketing
- Cases carry company, contact, asset and history context, and arrive by email, chat, an AI bot or the API.
- Dynamic SLAs and escalations
- SLAs can be driven by any data point on the case, account or asset, with multi-level escalations and an audit trail.
- AI assistance
- Search, summaries, sentiment, prediction and deflection are included, and the page says there are no per-resolution AI fees.
- Knowledge base and portal
- Internal and customer-facing knowledge bases with a self-service portal; white labeling is on Enterprise.
- Reporting and surveys
- Dashboards with 35+ KPI scorecards, natural-language reporting, and CSAT, NPS and CES surveys.
- Customer health scoring
- Health scores for customer accounts sit alongside the support data, from the Professional plan.
Plans
HappyFox
Basic$24
per agent / month, billed annually ($29 billed monthly)
Unlimited tickets, omnichannel ticket creation, SLA management, knowledge base and SSO. Capped at 5 agents.
Team$49
per agent / month, billed annually ($69 billed monthly)
Adds multi-brand help desk, custom email and domain, custom roles and permissions, custom ticket queues, 24/5 email support and an optional EU data center.
Pro$99
per agent / month, billed annually ($119 billed monthly)
Adds task and asset management, scheduled tickets, IP-based restriction, load-balanced ticket assignment, password policies, 24/7 email support and an uptime SLA.
Enterprise ProCustom
Adds agent scripting, 2 TB attachment store, all-time reporting history, advanced audit logs, 24/7 phone support and a customer success manager.
Supportbench
Professional$32
per agent / month, billed annually ($40 billed monthly)
Ticketing, dynamic SLAs and escalations, knowledge base and portal, health scoring, 35+ KPI scorecards, surveys and AI features.
Enterprise$100
per agent / month, billed annually ($125 billed monthly)
Everything in Professional, plus sandbox, white labeling, SAML SSO, unlimited custom roles, an enterprise API and a dedicated success manager.
Ways to pay less
HappyFox
- Annual discount
Two-year plan pricing
A two-year, paid-up-front term lowers the per-agent rate to $21 on Basic, $39 on Team and $89 on Pro.
- Nonprofit
Nonprofit and education discount
Qualifying nonprofit and educational organizations can ask HappyFox to verify eligibility for a discount on every plan.
Supportbench
- Annual discount
Save 20% with annual billing
Professional is $32 per agent per month billed annually against $40 billed monthly; Enterprise is $100 against $125.
Common questions
Which is cheaper, HappyFox or Supportbench?
As of Nov 13, 2026, HappyFox is cheaper to start with: $24 a month for each person, against $32 a month for each person for Supportbench. HappyFox starts at $24 per agent / month, billed annually ($29 billed monthly), and Supportbench starts at $32 per agent / month, billed annually ($40 billed monthly).
Which has a free plan, HappyFox or Supportbench?
As of Nov 13, 2026, neither HappyFox nor Supportbench has a free plan. Both have a free trial.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.