Deskpro vs Supportbench (2026): which should you pick?
As of Nov 13, 2026, Supportbench grades higher than Deskpro: 2.2 against 1.8 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
Deskpro grades higher on platforms. Supportbench grades higher on value for money and the free plan. They get the same grade on features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Supportbench
Help desk for B2B support teams, with SLAs and account context
Which one is for you
Pick Deskpro if
- Fits if your support data has to stay on your own servers
- Works for public sector, health and education teams with data rules to meet
Look elsewhere if
- Pricey if you're a team of one or two, since you pay for 5 agents regardless, $195 a month
- Skip it if you want to try before you buy, as there's no free plan and no self-serve trial
- Tight if you want AI help or no Deskpro branding, since both start on Professional with 10 agents minimum
- Watch out: the self-hosted Deskpro Private edition has no published price and starts at 10 agent licenses
- Pricey if you need HIPAA-compliant hosting or a sandbox, which need Enterprise at $99 with 25 agents
Pick Supportbench if
- Fits if you support business customers and want SLAs by account
- Works for teams of 15 or fewer on one flat per-agent price
Look elsewhere if
- Pricey if you pass 15 agents, as each extra adds $2.50 and per-agent cost is capped at $150
- Skip it if you need SSO, a sandbox or white labeling, because those are Enterprise at $100
- Watch out: accounts of 60 or more agents standardize on Enterprise
- Too light for a small consumer team, as it is built for B2B
How we grade them
| 1.8GPADeskproWeak | 2.2GPASupportbenchFair | |
|---|---|---|
| Value for money | DTeam is $39 an agent a month billed yearly, where the dearest tenth of help desks starts, and it's sold for at least 5 agents, so the floor is $195 a month even for one person. Deskpro AI needs Professional at $59 with a 10-agent minimum. | C$32 an agent a month billed yearly, between the middle of $29 and the dearer quarter of $45. Enterprise is $100. |
| Free plan and trial | FNothing free. No free plan and no self-serve trial; the site offers a self-guided tour and demos instead, so you pay before your team can work in it. | CA free trial with no card. No free plan. |
| Features | BTickets from email, chat, phone, forms, Facebook, Instagram, WhatsApp, SMS, Slack and Teams, a help center with a community, 150+ reports, AI on Professional and a self-hosted edition. It covers the whole job. | BAccount-aware ticketing, SLAs, AI, a knowledge base, reporting and health scoring. The listing shows no gap in the core support job. |
| Ease of use | CNo store rating on record. It's a big system, with queues, SLAs, help centers and brands to set up, and the site steers you to demos rather than letting you start alone. | CNo store rating on record. SLAs, escalations and a portal need setting up. |
| Platforms and integrations | BWeb, iPhone and Android, with Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall and Asana, and an API. No desktop app, so it stops at a B. | CWeb only, and the listing names no integrations. |
| Best for | teams that must host support data themselves | a B2B help desk with SLAs and account context |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Deskpro and Supportbench. How we grade
Price against what you get
Deskpro starts at $39 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Supportbench starts at $32 a month for each person and scores 2.3.
Deskpro scores higher, and starts $7 a month higher: the question is whether the extra is worth that to you. Of the other help desk and live chat tools on the chart, 4 score higher than Deskpro for less, and 23 score higher than Supportbench for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Deskpro is self-hostable, according to its own site.
- Deskpro also covers live chat and AI support agent.
- Supportbench also covers workflow automation, reports and chatbots.
At a glance
| Deskpro | Supportbench | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | $39 per agent / month, billed annually (minimum 5 agents) | $32 per agent / month, billed annually ($40 billed monthly) |
| Free plan | None | None |
| Free trial | None listed | Free trial, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Deskpro Inc. | Supportbench |
| Price read from | deskpro.com | supportbench.com |
| Checked | Oct 17, 2026 | Nov 13, 2026 |
Worth knowing
Deskpro
- Every plan has a seat minimum: 5 agents on Team, 10 on Professional and 25 on Enterprise.
- Deskpro AI, the AI chatbot and removing Deskpro branding need Professional or higher.
- No free plan or self-serve trial is offered; the site points to a self-guided tour and demos instead.
- The self-hosted Deskpro Private edition has no published price.
Supportbench
- Both plans are priced per agent: after 15 agents each extra agent adds $2.50, and per-agent cost is capped at $150.
- The page says accounts of 60 or more agents standardize on Enterprise.
- SSO (SAML), sandbox, white labeling and unlimited custom roles are Enterprise-only.
- It is built for B2B teams, so it may be more than a small consumer-facing team needs.
Key features
Deskpro
- Tickets from every channel
- Email, chat, phone, contact forms, Facebook, Instagram, WhatsApp, SMS, Slack and Microsoft Teams arrive as tickets in shared queues with SLAs.
- Help center
- A branded portal with a knowledge base, guides, news and a community, with 3, 10 or unlimited brand help centers by plan.
- Deskpro AI
- Ticket summaries, draft replies, intent and sentiment detection, tone and grammar help, and an AI chatbot, from the Professional plan.
- Self-hosted edition
- Deskpro Private runs on-premise or in a private cloud, with Private AI from Professional and clustering on Enterprise.
- Reports and dashboards
- More than 150 built-in reports, custom reports and dashboards, satisfaction surveys and data export.
- Choice of data center
- Cloud accounts are hosted in the US, UK or EU; Enterprise can pay for any of 22 AWS regions.
Supportbench
- Account-aware ticketing
- Cases carry company, contact, asset and history context, and arrive by email, chat, an AI bot or the API.
- Dynamic SLAs and escalations
- SLAs can be driven by any data point on the case, account or asset, with multi-level escalations and an audit trail.
- AI assistance
- Search, summaries, sentiment, prediction and deflection are included, and the page says there are no per-resolution AI fees.
- Knowledge base and portal
- Internal and customer-facing knowledge bases with a self-service portal; white labeling is on Enterprise.
- Reporting and surveys
- Dashboards with 35+ KPI scorecards, natural-language reporting, and CSAT, NPS and CES surveys.
- Customer health scoring
- Health scores for customer accounts sit alongside the support data, from the Professional plan.
Plans
Deskpro
Team$39
per agent / month, billed annually
Sold for at least 5 agents. Unified inbox for every channel, a self-service help center, a chatbot, apps and integrations, mobile apps and reports.
Professional$59
per agent / month, billed annually
Sold for at least 10 agents. Adds Deskpro AI, an AI chatbot, lite agents, several brands, branding removal, advanced call controls and CRM sync.
Enterprise$99
per agent / month, billed annually
Sold for at least 25 agents. Adds a sandbox, HIPAA-compliant hosting, security reviews, health checks, custom contracts and an account manager.
Deskpro PrivateCustom
Self-hosted on your own servers or private cloud, in Team, Professional, Enterprise and VPC editions from 10 agent licenses. Priced on request.
Supportbench
Professional$32
per agent / month, billed annually ($40 billed monthly)
Ticketing, dynamic SLAs and escalations, knowledge base and portal, health scoring, 35+ KPI scorecards, surveys and AI features.
Enterprise$100
per agent / month, billed annually ($125 billed monthly)
Everything in Professional, plus sandbox, white labeling, SAML SSO, unlimited custom roles, an enterprise API and a dedicated success manager.
Ways to pay less
Deskpro
- Nonprofit
Non-profit and education discounts on request
Deskpro's pricing page says volume, non-profit and educational discounts are available, with details from its sales team.
Supportbench
- Annual discount
Save 20% with annual billing
Professional is $32 per agent per month billed annually against $40 billed monthly; Enterprise is $100 against $125.
Common questions
Which is cheaper, Deskpro or Supportbench?
As of Nov 13, 2026, Supportbench is cheaper to start with: $32 a month for each person, against $39 a month for each person for Deskpro. Deskpro starts at $39 per agent / month, billed annually (minimum 5 agents), and Supportbench starts at $32 per agent / month, billed annually ($40 billed monthly).
Which has a free plan, Deskpro or Supportbench?
As of Nov 13, 2026, neither Deskpro nor Supportbench has a free plan. Supportbench has a free trial.
Which platforms do Deskpro and Supportbench run on?
As of Nov 13, 2026, only Deskpro lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.