Alternatives · Help Desks
NICE CXone alternatives
As of Nov 13, 2026, the highest-graded NICE CXone alternative is Zendesk (2.4 GPA). The best free one is Talkdesk (1.8 GPA).
NICE CXone compared with 6 alternatives: Genesys Cloud CX, Five9, Talkdesk, LivePerson, Zendesk and 1 more.
NICE CXone is a paid product, starting at $110 per agent / month. 1 of the 6 alternatives is free or has a free plan. One more offers a free trial.
Listings checked up to Nov 13, 2026 · Where the facts come from
Black Friday: is there a NICE CXone sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| NICE CXoneThis tool | From $110/mo | No | Web |
| Genesys Cloud CX | From $75/mo | No | Web |
| Five9 | From $119/mo | No | Web |
| Talkdesk | Free plan · from $85/mo | Yes | Web |
| LivePerson | Paid | No | Web |
| Zendesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
| Cresta | Paid | No | Web |
Price against what you get
NICE CXone starts at $110 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. 1 of the 4 alternatives on this chart scores higher and starts lower: Zendesk.
Genesys Cloud CX and Talkdesk start lower without scoring higher.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from NICE CXone
Genesys Cloud CX
Cloud contact center platform for voice and digital service
- Genesys Cloud CX starts at $75 per user / month, billed annually.
- Genesys Cloud CX also covers whatsApp messaging.
- Genesys Cloud CX does not cover AI support agent, which NICE CXone does.
Suits: Mid-size and large contact centers that handle voice and digital
Five9
Cloud contact center for voice and digital channels, sold in bundles
- Five9 starts at $119 per concurrent seat / month, 50-seat minimum.
- Five9 also covers live chat and business phone line.
- Five9 does not cover AI agents and chatbots, which NICE CXone does.
Suits: Contact centers with 50 or more concurrent seats
Talkdesk
Cloud contact center for voice and digital channels, with AI agents
- Talkdesk starts at $85 per user / month (billing basis not stated).
- Talkdesk has a free plan, which NICE CXone lacks.
- Talkdesk also covers live chat and business phone line.
- Talkdesk does not cover AI agents and chatbots, which NICE CXone does.
Suits: Contact centers that handle both phone calls and digital channels
LivePerson
Messaging and AI agent platform for enterprise customer service
- LivePerson also covers business texting and whatsApp messaging.
- LivePerson does not cover workflow automation, which NICE CXone does.
Suits: Large brands running customer service over messaging apps
Zendesk
Ticketing, messaging, help center and AI agents for support teams
- Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly).
- Zendesk also lists iOS and Android apps.
- Zendesk also covers help desk, live chat and help center.
- Zendesk does not cover workflow automation, AI agents and chatbots, which NICE CXone does.
Suits: Support teams handling email, chat and phone in one queue
Cresta
AI platform for contact centers: agents, live assist and analytics
- Cresta also covers transcription.
- Cresta does not cover chatbots, which NICE CXone does.
Suits: Large contact centers with voice and chat volume
Limits worth knowing in NICE CXone
- The page marks each feature as included, add-on or consumption based, so the package price is not the full cost for every capability.
- Which features sit in which package is shown only as a grid, so check it before choosing a tier.
- Ultimate adds a per-session charge of $0.25 on top of the agent price, as displayed.
- A quote is still requested to buy, and the page says its tiered model lowers prices as you grow.
Common questions
What are the alternatives to NICE CXone?
The alternatives to NICE CXone in this directory are Genesys Cloud CX, Five9, Talkdesk, LivePerson, Zendesk and Cresta. Each one has a side-by-side comparison with NICE CXone.
Is there a free alternative to NICE CXone?
Yes. Talkdesk has a free plan alongside paid ones.
Which NICE CXone alternatives work on Android?
The NICE CXone listing does not include an Android app. Zendesk lists one.
Which NICE CXone alternatives work on iOS?
The NICE CXone listing does not include an iOS app. Zendesk lists one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 13, 2026. Vendors change prices without notice, so confirm on their site before you buy.