Deskpro vs HelpSpot (2026): which should you pick?
As of Nov 13, 2026, HelpSpot grades higher than Deskpro: 2.4 against 1.8 out of 4.0.
Checked Oct 17, 2026 and Nov 13, 2026 · graded Oct 17, 2026 and Nov 13, 2026 by ToolGPA
HelpSpot grades higher on value for money and the free plan. They get the same grade on features, ease of use and platforms.
Price, platforms and features side by side. The table says where each price was read and when.
HelpSpot
Help desk with one flat annual price, hosted or self-hosted
Which one is for you
Pick Deskpro if
- Fits if your support data has to stay on your own servers
- Works for public sector, health and education teams with data rules to meet
Look elsewhere if
- Pricey if you're a team of one or two, since you pay for 5 agents regardless, $195 a month
- Skip it if you want to try before you buy, as there's no free plan and no self-serve trial
- Tight if you want AI help or no Deskpro branding, since both start on Professional with 10 agents minimum
- Watch out: the self-hosted Deskpro Private edition has no published price and starts at 10 agent licenses
- Pricey if you need HIPAA-compliant hosting or a sandbox, which need Enterprise at $99 with 25 agents
Pick HelpSpot if
- Fits if you want a help desk at a flat yearly price for a small team
- Works for teams that need to host the data themselves
Look elsewhere if
- Skip it if you want to pay monthly, because billing is annual only
- Tight if you have 4 agents, as tiers jump from 3 to 5 agents
- Watch out: every staff member who logs in counts as an agent
- Watch out: the listing names no ready-made integrations
How we grade them
| 1.8GPADeskproWeak | 2.4GPAHelpSpotFair | |
|---|---|---|
| Value for money | DTeam is $39 an agent a month billed yearly, where the dearest tenth of help desks starts, and it's sold for at least 5 agents, so the floor is $195 a month even for one person. Deskpro AI needs Professional at $59 with a 10-agent minimum. | C$899 a year for 3 agents is about $25 an agent a month, and $1,299 for 5 is about $22. Between the cheaper quarter and the middle. |
| Free plan and trial | FNothing free. No free plan and no self-serve trial; the site offers a self-guided tour and demos instead, so you pay before your team can work in it. | CA 21-day trial with no card. No free plan. |
| Features | BTickets from email, chat, phone, forms, Facebook, Instagram, WhatsApp, SMS, Slack and Teams, a help center with a community, 150+ reports, AI on Professional and a self-hosted edition. It covers the whole job. | BTicketing, a knowledge base, portals, reporting, surveys, AI drafting and an API. The listing shows no gap in the core help desk job. |
| Ease of use | CNo store rating on record. It's a big system, with queues, SLAs, help centers and brands to set up, and the site steers you to demos rather than letting you start alone. | CNo store rating on record. Cloud or self-hosted setup, mailboxes and portals take configuring. |
| Platforms and integrations | BWeb, iPhone and Android, with Slack, Microsoft Teams, Jira, HubSpot, Zapier, GitHub, Aircall and Asana, and an API. No desktop app, so it stops at a B. | BWeb only, with an API and webhooks, and the listing names no ready-made integrations. |
| Best for | teams that must host support data themselves | a flat-price help desk, hosted or self-hosted |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Deskpro and HelpSpot. How we grade
Price against what you get
Deskpro starts at $39 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. HelpSpot starts at $74.92 a month when paid by the year and scores 2.7.
They score the same, and Deskpro starts $35.92 a month lower. Of the other help desk and live chat tools on the chart, 4 score higher than Deskpro for less, and 5 score higher than HelpSpot for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Deskpro also covers live chat and AI support agent.
- HelpSpot also covers surveys and reports.
At a glance
| Deskpro | HelpSpot | |
|---|---|---|
| Pricing | Paid | Free trial |
| Starts at | $39 per agent / month, billed annually (minimum 5 agents) | $899 per year for 3 agents |
| Free plan | None | None |
| Free trial | None listed | 21-day free trial, no credit card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | Deskpro Inc. | UserScape, Inc. |
| Price read from | deskpro.com | helpspot.com |
| Checked | Oct 17, 2026 | Nov 13, 2026 |
Worth knowing
Deskpro
- Every plan has a seat minimum: 5 agents on Team, 10 on Professional and 25 on Enterprise.
- Deskpro AI, the AI chatbot and removing Deskpro branding need Professional or higher.
- No free plan or self-serve trial is offered; the site points to a self-guided tour and demos instead.
- The self-hosted Deskpro Private edition has no published price.
HelpSpot
- Billing is annual only; there is no monthly plan.
- Price is set by agent count in tiers (3, 5, 7, 10, 15 and so on), so adding a fourth agent means moving to the 5-agent tier.
- Customers never need licenses, but every staff member who logs in counts as an agent.
- Qualified non-profits and academic institutions can get 15% off by contacting sales.
Key features
Deskpro
- Tickets from every channel
- Email, chat, phone, contact forms, Facebook, Instagram, WhatsApp, SMS, Slack and Microsoft Teams arrive as tickets in shared queues with SLAs.
- Help center
- A branded portal with a knowledge base, guides, news and a community, with 3, 10 or unlimited brand help centers by plan.
- Deskpro AI
- Ticket summaries, draft replies, intent and sentiment detection, tone and grammar help, and an AI chatbot, from the Professional plan.
- Self-hosted edition
- Deskpro Private runs on-premise or in a private cloud, with Private AI from Professional and clustering on Enterprise.
- Reports and dashboards
- More than 150 built-in reports, custom reports and dashboards, satisfaction surveys and data export.
- Choice of data center
- Cloud accounts are hosted in the US, UK or EU; Enterprise can pay for any of 22 AWS regions.
HelpSpot
- Single-owner ticketing
- Each request is assigned to one person at a time, which the vendor contrasts with a shared inbox where anyone may reply.
- Cloud or self-hosted
- Choose the US cloud, the EU cloud in Frankfurt, or run it on your own servers, including air-gapped networks, at the same price.
- AI drafting and summaries
- Auto-categorization, translation and writing assistance are included with no separate AI charge.
- Knowledge base and portals
- Self-service help centers with unlimited portals, plus branding and customization of the customer-facing pages.
- Reporting and surveys
- Performance reports and satisfaction surveys that measure CSAT, available on every license.
- API and webhooks
- Developer tools for connecting HelpSpot to other systems and building headless support setups.
Plans
Deskpro
Team$39
per agent / month, billed annually
Sold for at least 5 agents. Unified inbox for every channel, a self-service help center, a chatbot, apps and integrations, mobile apps and reports.
Professional$59
per agent / month, billed annually
Sold for at least 10 agents. Adds Deskpro AI, an AI chatbot, lite agents, several brands, branding removal, advanced call controls and CRM sync.
Enterprise$99
per agent / month, billed annually
Sold for at least 25 agents. Adds a sandbox, HIPAA-compliant hosting, security reviews, health checks, custom contracts and an account manager.
Deskpro PrivateCustom
Self-hosted on your own servers or private cloud, in Team, Professional, Enterprise and VPC editions from 10 agent licenses. Priced on request.
HelpSpot
3 agents$899
per year for up to 3 agents, billed annually
Annual license for 3 agents, every feature included. Cloud or self-hosted at the same price.
5 agents$1,299
per year for up to 5 agents, billed annually
Annual license for 5 agents. Unlimited tickets and mailboxes.
10 agents$2,199
per year for up to 10 agents, billed annually
Annual license for 10 agents; the pricing calculator opens on this size.
25 agents$4,999
per year for up to 25 agents, billed annually
Annual license for 25 agents. Larger tiers run to 2,000 agents.
50 agents$9,999
per year for up to 50 agents, billed annually
Annual license for 50 agents, the largest tier shown here at under $200 a year per agent.
Ways to pay less
Deskpro
- Nonprofit
Non-profit and education discounts on request
Deskpro's pricing page says volume, non-profit and educational discounts are available, with details from its sales team.
HelpSpot
- Nonprofit
15% off for non-profits and schools
HelpSpot says it gives 15% off to qualified non-profit organizations and academic institutions; the discount is arranged through its sales team.
Common questions
Which is cheaper, Deskpro or HelpSpot?
As of Nov 13, 2026, Deskpro starts at $39 per agent / month, billed annually (minimum 5 agents), and HelpSpot starts at $899 per year for 3 agents. One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Deskpro or HelpSpot?
As of Nov 13, 2026, neither Deskpro nor HelpSpot has a free plan. HelpSpot has a free trial.
Which platforms do Deskpro and HelpSpot run on?
As of Nov 13, 2026, only Deskpro lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.