Alternatives · Help Desks
SupportBee alternatives
SupportBee compared with 5 alternatives: Help Scout, Front, Hiver, Helpwise and Freshdesk.
SupportBee is a paid product with a free trial, starting at $17 per seat / month, billed annually ($20 billed monthly). 1 of the 5 alternatives is free or has a free plan. 4 more offer a free trial.
5 tools · Listings checked up to Oct 18, 2026 · Where the facts come from
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| SupportBeeThis tool | Free trial · from $17/mo | Trial only | Web |
| Help Scout | Free plan · from $25/mo | Yes | Web, iOS, Android |
| Front | Free trial · from $25/mo | Trial only | Web, macOS, Windows, iOS, Android |
| Hiver | Free trial · from $25/mo | Trial only | Web, iOS, Android, Browser extension |
| Helpwise | Free trial · from $12/mo | Trial only | Web, iOS, Android |
| Freshdesk | Free trial · from $19/mo | Trial only | Web, iOS, Android |
Price against what you get
SupportBee starts at $17 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. 1 of the 2 alternatives on this chart scores higher and starts lower: Helpwise.
Freshdesk scores higher without starting lower.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from SupportBee
- Free plan · from $25/mo
Help Scout
Shared inbox and help desk with a knowledge base and AI answers
- Help Scout starts at $25 per user / month, billed annually ($30 billed monthly). SupportBee starts at $17 per seat / month, billed annually ($20 billed monthly).
- Help Scout has a free plan. SupportBee does not, though it has a free trial.
- Only Help Scout lists iOS and Android apps.
- Help Scout also covers workflow automation and AI agents.
- SupportBee also covers help desk and help center.
Suits: Support teams moving off a shared Gmail or Outlook mailbox
- Free trial · from $25/mo
Front
Shared inbox and customer operations platform with AI and ticketing
- Front starts at $25 per seat / month, billed annually. SupportBee starts at $17 per seat / month, billed annually ($20 billed monthly).
- Only Front lists macOS, Windows, iOS and Android apps.
- Front also covers workflow automation.
- SupportBee also covers reports, help desk and help center.
Suits: Support and operations teams working shared addresses at volume
- Free trial · from $25/mo
Hiver
Shared inbox and AI help desk that runs inside Gmail or standalone
- Hiver starts at $25 per user / month, billed annually ($35 billed monthly). SupportBee starts at $17 per seat / month, billed annually ($20 billed monthly).
- Only Hiver lists iOS and Android apps.
- Only Hiver lists a browser extension.
- Hiver also covers workflow automation and AI agents.
- SupportBee also covers help desk and help center.
Suits: Support teams that want to keep working inside Gmail
- Free trial · from $12/mo
Helpwise
Shared inbox for email, chat, WhatsApp and SMS with a help center
- Helpwise starts at $12 per user / month, billed annually ($15 billed monthly). SupportBee starts at $17 per seat / month, billed annually ($20 billed monthly).
- Only Helpwise lists iOS and Android apps.
- Helpwise also covers live chat.
- SupportBee also covers reports.
Suits: Small teams moving support off a shared Gmail or Outlook address
- Free trial · from $19/mo
Freshdesk
Email ticketing help desk with a knowledge base and AI agents
- Freshdesk starts at $19 per agent / month, billed annually. SupportBee starts at $17 per seat / month, billed annually ($20 billed monthly).
- Only Freshdesk lists iOS and Android apps.
- Freshdesk also covers AI support agent.
Suits: Support teams that work mainly from email
Limits worth knowing in SupportBee
- Email is the channel it is built for; the site lists no live chat, chatbot or messaging-app inboxes.
- The customer portal and business hours need the Enterprise plan; Startup includes 1 knowledge base and 1 team.
- The site lists no native desktop or mobile apps; the team works in a browser and through email notifications.
- There is no free plan after the 14-day trial.
Common questions
What are the alternatives to SupportBee?
The alternatives to SupportBee in this directory are Help Scout, Front, Hiver, Helpwise and Freshdesk. Each one has a side-by-side comparison with SupportBee.
Is there a free alternative to SupportBee?
Yes. Help Scout has a free plan alongside paid ones.
Which SupportBee alternatives work on Windows?
The SupportBee listing does not include a Windows app. Front lists one.
Which SupportBee alternatives work on macOS?
The SupportBee listing does not include a macOS app. Front lists one.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 4, 2026 to Oct 18, 2026. Vendors change prices without notice, so confirm on their site before you buy.