Alternatives · Help Desks
Customerly alternatives
As of Nov 13, 2026, the best Customerly alternative for most people is Tidio (3.2 GPA), second in our ranking of help desk and live chat tools. It's also the best free one.
Customerly compared with 5 alternatives: Crisp, Intercom, Tidio, HelpCrunch and Chatwoot.
Customerly is a paid product with a free trial, starting at €16 per seat / month, billed annually. 3 of the 5 alternatives are free or have a free plan. 2 more offer a free trial.
Listings checked up to Nov 13, 2026 · Where the facts come from
Black Friday: is there a Customerly sale?
At a glance
| Tool | Price | Free plan | Runs on |
|---|---|---|---|
| CustomerlyThis tool | Free trial · from €16/mo | Trial only | Web |
| Crisp | Free plan · from $45/mo | Yes | Web, macOS, Windows, iOS, Android |
| Intercom | Free trial · from $29/mo | Trial only | Web, iOS, Android |
| Tidio | Free plan · from $24.17/mo | Yes | Web, macOS, Windows, iOS, Android |
| HelpCrunch | Free trial · from $12/mo | Trial only | Web, iOS, Android |
| Chatwoot | Free plan · from $19/mo | Yes | Web, iOS, Android |
Price against what you get
Customerly starts at about $17.88 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. None of the 5 alternatives on this chart both scores higher and starts lower.
Crisp, Intercom, Tidio and Chatwoot score higher without starting lower. HelpCrunch starts lower without scoring higher.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
How each one differs from Customerly
Crisp
Live chat and shared inbox priced per workspace, not per seat
- Crisp starts at $45 per workspace / month, with 4 seats.
- Crisp has a free plan, which Customerly lacks.
- Crisp also lists macOS, Windows, iOS and Android apps.
- Crisp does not cover surveys and chatbots, which Customerly does.
Suits: Small teams that want chat and email support at a flat monthly price
Intercom
Helpdesk with live chat and the Fin AI agent priced per outcome
- Intercom starts at $29 per seat / month, billed annually ($39 billed monthly).
- Intercom also lists iOS and Android apps.
- Intercom also covers reports and help desk.
- Intercom does not cover surveys and chatbots, which Customerly does.
Suits: Software and app companies that support customers through in-app chat
Tidio
Live chat, ticketing and the Lyro AI agent priced by conversations
- Tidio starts at $24.17 per month for 100 conversations, billed annually ($29 monthly).
- Tidio has a free plan, which Customerly lacks.
- Tidio also lists macOS, Windows, iOS and Android apps.
- Tidio also covers help desk.
- Tidio does not cover shared inbox, surveys, help center and chatbots, which Customerly does.
Suits: Small online stores, especially on Shopify or WordPress
HelpCrunch
Live chat, shared inbox, chatbot and email in one platform
- HelpCrunch starts at $12 per month for 1 team member, billed annually ($15 billed monthly).
- HelpCrunch also lists iOS and Android apps.
- HelpCrunch also covers email campaigns and popups.
- HelpCrunch does not cover surveys, which Customerly does.
Suits: Small teams that want chat, email and popups in one tool
Chatwoot
Open-source support inbox you can self-host or use in the cloud
- Chatwoot starts at $19 per agent / month, billing term not stated.
- Chatwoot has a free plan, which Customerly lacks.
- Chatwoot also lists iOS and Android apps.
- Chatwoot is open source and self-hostable, according to its own site.
- Chatwoot does not cover surveys and chatbots, which Customerly does.
Suits: Teams that want to run their support inbox on their own servers
Limits worth knowing in Customerly
- Prices are shown in euros; the help center says billing is in USD for companies outside Europe, but gives no USD figures.
- Interactions are capped per plan and extra ones are billed per use; an interaction is a replied conversation, an email sent or a survey response.
- The help center says all subscription fees are non-refundable, and cancelling also deletes the project.
- Core support is AI only, Growth is AI first with a 48-hour human reply, and Ultimate replies within 30 minutes.
Common questions
What are the alternatives to Customerly?
The alternatives to Customerly in this directory are Crisp, Intercom, Tidio, HelpCrunch and Chatwoot. Each one has a side-by-side comparison with Customerly.
Is there a free alternative to Customerly?
Yes. Crisp, Tidio and Chatwoot have a free plan alongside paid ones.
Which Customerly alternatives work on Windows?
The Customerly listing does not include a Windows app. Crisp and Tidio list one.
Which Customerly alternatives work on macOS?
The Customerly listing does not include a macOS app. Crisp and Tidio list one.
Is there an open-source alternative to Customerly?
Chatwoot is described as open source on its own site.
When were these prices checked?
Each listing shows its own date. On this page they run from Oct 17, 2026 to Nov 13, 2026. Vendors change prices without notice, so confirm on their site before you buy.