17hats vs Less Annoying CRM (2026): which should you pick?

Pick 17hats if

• Fits if you are a freelancer or small studio who wants leads, contracts and invoices in one place
• Works for service businesses that book clients online

Look elsewhere if

• Pricey if you are solo: $60 a month is above most CRM tools
• Watch out: the pricing page also shows a comparison grid with three older plan levels that conflicts with the single plan
• Watch out: bank connect is $5 a month extra, and extra users and brands are bought separately
• Watch out: payments run through Stripe or Square only, and a 50% first-purchase discount is a sale banner

Pick Less Annoying CRM if

• Fits if you're one person or a small team still running sales from a spreadsheet
• Works for people who'd rather ring someone than read a help page, as phone support is included

Look elsewhere if

• Skip it if you want a free plan, as there's only the 30-day trial
• Not for you if you want a phone app, since it runs in the browser only
• Too light for big databases, with the vendor suggesting about 50,000 contacts and companies at most
• Too light for teams that want automation, email campaigns or quotes, which it leaves out
• Watch out: paying yearly brings no discount, and tax is added on top of the $15

17hats

• The pricing page also shows a comparison grid with three older plan levels, which conflicts with the single plan shown above it; confirm the plan before buying.
• Bank connect is an extra $5 a month, and extra users and brands are bought separately.
• Payments run through Stripe or Square only.
• The pricing page shows a 50% discount on a first yearly or two-year purchase, which is a sale banner and may change.

Less Annoying CRM

• There is no free plan; after the 30-day trial it costs $15 per user a month.
• The pricing page describes access through a browser on any device, with no downloads or installs; no native apps are listed.
• The vendor suggests staying below about 50,000 contacts and companies in total.
• Paying annually is possible but brings no discount, and the vendor states it offers no discounts of any kind.

17hats

Client and lead management

Contacts, projects, tags and custom fields, with lead capture forms and an auto-responder for new leads.

Contracts, quotes and invoices

Documents with e-signature, payment schedules and saved cards, paid through Stripe or Square.

Pipelines and workflows

Visual pipelines and automated workflows that trigger tasks and emails across a client's journey.

Online scheduling

Clients pick a service, date and time, with Zoom links and payment at booking on the advanced version.

SMS texting

Text clients from inside the CRM, which the vendor lists as a built-in feature.

Bookkeeping and reports

Transaction categorizing plus sales tax, profit and loss, and receivables reports.

Less Annoying CRM

Contact profiles and history

Each contact has one page with notes, files, tasks, events and logged emails, all date-stamped, plus unlimited custom fields and groups.

Pipelines and lead tracking

Unlimited pipelines with customizable stages and stage-specific fields show what is open, stalled or closing, with follow-up tasks on each lead.

Tasks and daily agenda email

Follow-up tasks are linked to contacts and leads, and a morning email lists the events, tasks and follow-ups due that day.

Calendar and email sync

Calendars sync two ways with Google and Outlook, and email is logged automatically from Google, Microsoft or IMAP accounts.

Form builder

Intake forms create CRM records automatically, and workflows organize the submissions and trigger follow-up tasks.

Reports and exports

Activity, task and pipeline reports can be filtered by custom field, pipeline stage or group, and all data can be exported to a spreadsheet at any time.

17hats

• Monthly$60

  per month, billed monthly

  The one all-inclusive plan, billed every month. Bank connect costs $5 a month extra.

• Yearly$600

  per year

  Same plan billed yearly, which works out to $50 a month. The page also shows a first-purchase price of $300.

• Bi-Yearly$800

  for 2 years, billed every two years

  Same plan billed every two years, which works out to about $33 a month. The page also shows a first-purchase price of $400.

Less Annoying CRM

• Less Annoying CRM$15

  per user / month, billed month to month, plus applicable tax

  The only plan: unlimited contacts, companies, pipelines and custom fields, 25 GB of file storage per user, and free phone and email support.

17hats

• Annual discount

  Yearly and two-year billing

  The pricing page lists $600 a year or $800 for two years, against $60 a month.

• Other savings

  50% off a first purchase

  A sale on the pricing page shows a first yearly plan for $300 or a first two-year plan for $400, with no end date stated and a 30-day money-back guarantee.

Less Annoying CRM

No public discounts listed.