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Alternatives · Help Desks

eDesk alternatives

eDesk compared with 5 alternatives: Gorgias, Richpanel, Zendesk, Freshdesk and Re:amaze.

eDesk is a paid product with a free trial, starting at $39 per agent / month, billed annually ($49 billed monthly). None of the alternatives has a free plan. 5 more offer a free trial.

5 tools · Listings checked up to Oct 17, 2026 · Where the facts come from

At a glance

ToolPriceFree planRuns on
eDeskThis toolFree trial · from $39/moTrial onlyWeb
GorgiasFree trial · from $10/moTrial onlyWeb, iOS, Android
RichpanelFree trialTrial onlyWeb, macOS, Windows, iOS, Android
ZendeskFree trial · from $19/moTrial onlyWeb, iOS, Android
FreshdeskFree trial · from $19/moTrial onlyWeb, iOS, Android
Re:amazeFree trial · from $26.10/moTrial onlyWeb, iOS, Android

Price against what you get

eDesk starts at $39 a month for each person and scores 2.3 out of 4 on features, ease of use and platforms. 4 of the 4 alternatives on this chart score higher and start lower: Gorgias, Zendesk, Freshdesk and Re:amaze.

Features, ease of use and platforms, averaged

C2.0B3.0A4.0$5$10$20$50$100$200$500More for lessCosts more, scores moreCosts less, scores lessCosts more, scores lesseDeskGorgiasZendeskFreshdeskRe:amaze

What paid plans start at, a month (each step along is roughly double) →

  • The best score at each price
  • Has a free plan
  • No free plan
The full chart of help desk and live chat tools, and the best at every price

How each one differs from eDesk

  1. Gorgias

    Ecommerce help desk priced by tickets, with a paid-per-use AI agent

    • Gorgias starts at $10 per month for 50 tickets, billed monthly. eDesk starts at $39 per agent / month, billed annually ($49 billed monthly).
    • Only Gorgias lists iOS and Android apps.
    • Gorgias also covers reports and help center.
    • eDesk also covers shared inbox.

    Suits: Shopify and other online stores handling order questions

    Gorgias vs eDeskGorgias pricing and details

  2. Richpanel

    AI agents, help desk and a self-service portal for online stores

    • Only Richpanel lists macOS, Windows, iOS and Android apps.
    • Richpanel also covers help center.
    • eDesk also covers shared inbox.

    Suits: Ecommerce brands handling about 1,000 or more conversations a month

    Richpanel vs eDeskRichpanel pricing and details

  3. Zendesk

    Ticketing, messaging, help center and AI agents for support teams

    • Zendesk starts at $19 per agent / month, billed annually ($25 billed monthly). eDesk starts at $39 per agent / month, billed annually ($49 billed monthly).
    • Only Zendesk lists iOS and Android apps.
    • Zendesk also covers reports and help center.
    • eDesk also covers shared inbox.

    Suits: Support teams handling email, chat and phone in one queue

    Zendesk vs eDeskZendesk pricing and details

  4. Freshdesk

    Email ticketing help desk with a knowledge base and AI agents

    • Freshdesk starts at $19 per agent / month, billed annually. eDesk starts at $39 per agent / month, billed annually ($49 billed monthly).
    • Only Freshdesk lists iOS and Android apps.
    • Freshdesk also covers reports and help center.
    • eDesk also covers live chat.

    Suits: Support teams that work mainly from email

    Freshdesk vs eDeskFreshdesk pricing and details

  5. Re:amaze

    Shared inbox help desk with live chat, FAQ and an AI agent

    • Re:amaze starts at $26.10 per team member / month, billed annually ($29 billed monthly). eDesk starts at $39 per agent / month, billed annually ($49 billed monthly).
    • Only Re:amaze lists iOS and Android apps.
    • Re:amaze also covers help center.

    Suits: Online stores on Shopify or BigCommerce

    Re:amaze vs eDeskRe:amaze pricing and details

Limits worth knowing in eDesk

  • Each AI Agent outcome costs $0.99, charged once per ticket when it replies to a customer or takes an action.
  • Essential connects only 1 store or marketplace; Growth allows 5, Professional 10, and multi-brand views need Enterprise.
  • AI Assist ($30 per agent / month), Translate ($19 per agent / month) and review requests ($99 per account / month) are add-ons.
  • The pricing FAQ says no refunds are given for cancellations or downgrades; the account stays active until the next payment date.
eDesk pricing and details

Common questions

What are the alternatives to eDesk?

The alternatives to eDesk in this directory are Gorgias, Richpanel, Zendesk, Freshdesk and Re:amaze. Each one has a side-by-side comparison with eDesk.

Is there a free alternative to eDesk?

None of the alternatives listed here has a free plan. Gorgias, Richpanel, Zendesk, Freshdesk and Re:amaze offer a free trial.

Which eDesk alternatives work on Windows?

The eDesk listing does not include a Windows app. Richpanel lists one.

Which eDesk alternatives work on macOS?

The eDesk listing does not include a macOS app. Richpanel lists one.

When were these prices checked?

Every listing on this page was checked on Oct 17, 2026, against the pages it cites. Vendors change prices without notice, so confirm on their site before you buy.