Bitrix24 vs Creatio (2026): which should you pick?
As of Nov 12, 2026, Bitrix24 grades higher than Creatio: 2.8 against 1.8 out of 4.0.
Checked Oct 9, 2026 and Nov 12, 2026 · graded Oct 10, 2026 and Nov 12, 2026 by ToolGPA
Bitrix24 grades higher on value for money, the free plan, features and platforms. They get the same grade on ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Bitrix24
Flat-priced CRM with tasks, chat, video calls and a site builder
Creatio
No-code platform with sales, marketing and service CRM products
Which one is for you
Pick Bitrix24 if
- Fits if you want the CRM, the task board and the team chat in one place
- Works for organizations that need to run the software on their own servers
Look elsewhere if
- Pricey if there's only one or two of you, since the lowest paid plan is a flat $49 a month billed annually
- Skip it if you only want a simple sales pipeline, as this is a whole workspace with a CRM in the middle
- Tight if you're staying free, with one pipeline, 5 GB, no telephony and a plan card that says 1–2 users
- Watch out: sales automation, email marketing, booking and analytics start on Professional at $199 a month
- Watch out: Market apps are capped at 2 on Basic, and users at 5, 50 and 100 by plan
Pick Creatio if
- Fits if you run a mid-size company and want to build your own sales and service processes
- Works for teams that will commit for three years
Look elsewhere if
- Pricey if you are small: a $10,000 a year minimum for new customers
- Watch out: a standard 3-year contract term, and prices exclude taxes
- Watch out: support adds 10% or 20% of the subscription, and AI credit packages start at $5,000 a year
- Skip it if you want one person's CRM, as there is a 5-user minimum
How we grade them
| 2.8GPABitrix24Good | 1.8GPACreatioWeak | |
|---|---|---|
| Value for money | CBasic is $49 a month billed annually, $69 monthly, and that's the bill whether there is one of you or five. It sits above this category's dearer quarter of $31.10, with the middle at $24. Fill all 5 seats and it's $9.80 a head; sales automation and analytics wait for Professional at $199. | D$40 per user a month for the platform plus $15 for each product, with a 5-user minimum and a $10,000 a year minimum purchase, which is well above the $99 where the dearest tenth of CRM tools starts. |
| Free plan and trial | CFree with no time limit: basic CRM with one pipeline, tasks with Kanban and Gantt, shared calendars, chat and video calls, and 5 GB. One pipeline is a cap you meet at once, there's no telephony or Market apps, and Bitrix24's own pages disagree on who it covers: the plan card says 1–2 users, the FAQ says unlimited. | DThe page links to free trial terms, but the listing records no trial length or card terms and we could not read them. |
| Features | ALeads, deals and pipelines with a contact center taking in web forms, live chat, WhatsApp, Instagram, calls and email, then tasks and projects, a messenger, video calls, a drive, a site builder, an online store and CoPilot AI. No other CRM in this category includes the office tools as well. | BSales, marketing and service products, no-code workflows and apps, AI Studio and extra user types. Nothing in the listing is missing from the job. |
| Ease of use | CNo store rating on record, and it's a CRM, a project tool, a chat app and a site builder at once, which is a lot of product to find your way around. The cloud version needs nothing installed, at least. | CNo store rating on record. A no-code platform means building your own processes, with a learning curve. |
| Platforms and integrations | AWeb, desktop apps for Mac, Windows and Linux, and iPhone and Android apps. It connects to WhatsApp, Instagram, Facebook, Telegram, Zapier, Stripe, WooCommerce and Google Analytics, and there's an on-premise edition for your own server. | CWeb only, and the listing names no integrations. |
| Best for | a CRM, tasks and team chat for one flat price | a no-code platform with sales, marketing and service |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Bitrix24 and Creatio. How we grade
Price against what you get
Bitrix24 starts at $49 a month and scores 3.3 out of 4 on features, ease of use and platforms. Creatio starts at $40 a month for each person and scores 2.3.
Bitrix24 scores higher, and starts $9 a month higher: the question is whether the extra is worth that to you. Of the other CRM tools on the chart, 1 scores higher than Bitrix24 for less, and 31 score higher than Creatio for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Bitrix24 is self-hostable, according to its own site.
- Bitrix24 also covers tasks, team chat and video calls.
- Creatio also covers marketing automation, no-code and help desk.
At a glance
| Bitrix24 | Creatio | |
|---|---|---|
| Pricing | Free plan | Paid |
| Starts at | $49 per organization / month for 5 users, billed annually ($69 billed monthly) | $40 per user / month platform fee, plus $15 per user / month for each CRM product |
| Free plan | Free plan with 5 GB of storage: basic CRM (deals, contacts) with one pipeline, tasks with Kanban and Gantt views, shared calendars, and chat and video calls. The plan card says it is for 1–2 users; the comparison table says unlimited. | None |
| Free trial | 15-day free trial of most higher-tier features, no credit card required | None listed |
| Web | ||
| macOS | ||
| Windows | ||
| Linux | ||
| iOS | ||
| Android | ||
| Made by | Alaio | Creatio |
| Price read from | bitrix24.com | creatio.com |
| Checked | Oct 9, 2026 | Nov 12, 2026 |
Worth knowing
Bitrix24
- The Free plan has 5 GB and one pipeline, with no telephony or Market apps. Its card says it is for 1–2 users, while the FAQ and comparison table say unlimited users.
- Paid plans cap users: 5 on Basic, 50 on Standard and 100 on Professional. Enterprise starts at 250.
- Sales automation, email marketing, booking and analytics tools are listed from Professional at $199 a month billed annually.
- Regular plans limit Market apps (2 on Basic, up to 10 on Enterprise); pricier Vibe+ versions add unlimited apps and the Vibecode builder.
Creatio
- The pricing page states a $10,000 per year minimum purchase for new customers and a standard 3-year contract term.
- Prices exclude taxes, and the page does not say whether per-user prices are billed monthly or annually.
- Support is a percentage of the subscription: Business Support adds 10% and Premium Support 20%.
- AI credit packages start at $5,000 a year, and external customer portals are priced per year by audience size.
Key features
Bitrix24
- CRM with a contact center
- Leads, deals, contacts and pipelines sit alongside a contact center that brings in CRM forms, a website widget, live chat, WhatsApp, Instagram, telephony and email.
- Tasks and projects
- Tasks can be viewed as a Kanban board, Gantt chart, Scrum board or list, with checklists, subtasks and time tracking. Unlimited projects start at Standard.
- Chat, video calls and calendars
- A team messenger, video conferencing with screen sharing and call recording, shared calendars and a company drive come with the CRM.
- Automation
- CRM rules and triggers, automated funnels and workflows cut manual steps. Sales automation, task automation and RPA are listed from the Professional plan.
- CoPilot AI
- CoPilot transcribes and summarizes calls, fills in deal fields, drafts task descriptions and checklists, and writes text in chat, sites and the activity feed.
- Sites, stores and on-premise edition
- A website builder covers landing pages, forms and an online store. The on-premise edition, with source-code access, starts at $3,590 a year for 50 users.
Creatio
- Sales
- A CRM product for managing the sales cycle from lead to close, added to the platform at $15 per user a month.
- Marketing
- Campaign and lead-to-revenue tools. Beyond the per-user fee it is priced by marketing contacts and emails per contact.
- Service
- A customer service product with case handling and an optional self-service portal sold per year.
- No-code workflows and apps
- The platform includes visual designers for building applications and workflows without code, with AI coding agents named in the Business Studio.
- AI Studio and AI packages
- AI Studio manages enterprise AI agents. Prepaid AI credit packages are sold separately, starting at $5,000 a year.
- Extra user types
- Enterprise and Unlimited add limited-internal, mobile-only and external portal users at $12 per user a month for the first three.
Plans
Bitrix24
Free$0
Described on the plan card as for 1–2 users: 5 GB of storage with basic CRM (deals, contacts), tasks with Kanban and Gantt, shared calendars, and chat and video calls.
Basic$49
per organization / month, billed annually ($69 billed monthly)
Includes 5 users and 24 GB: sales pipelines, recurring deals, online payments, and email, WhatsApp and telephony integration.
Standard$99
per organization / month, billed annually ($144 billed monthly)
Includes 50 users and 100 GB: unlimited leads, invoices and estimates, web form designer, e-signature and unlimited projects.
Professional$199
per organization / month, billed annually ($289 billed monthly)
Includes 100 users and 1 TB: sales automation, email marketing, booking, analytics and reporting, task time tracking and RPA.
Enterprise$399
per organization / month, billed annually ($579 billed monthly)
Starts at 250 users and 3 TB and scales to 10,000 users: branch accounts, Active Directory integration and custom branding.
Creatio
Growth$40
per user / month platform fee, 5-user minimum
Platform plan for small and mid-size businesses, with Creatio Business and AI Studio. Sales, Marketing and Service are $15 per user / month each.
Enterprise$75
per user / month platform fee, 5-user minimum
Platform plan for running automation across teams, with Creatio Business and AI Studio, and extra user types. Products are $15 per user / month each.
UnlimitedCustom
Platform, Sales, Marketing, Service and AI Studio with no limits on users, agents, apps or API calls. Priced by sales.
Ways to pay less
Bitrix24
- Annual discount
About 30% off with annual billing
Bitrix24's pricing FAQ cites a discount of about 30% for annual billing. Basic is $49 a month billed annually against $69 billed monthly.
- Other savings
Vibe+ launch offer until December 10, 2026
12-month Vibe+ subscriptions bought between September 1 and December 10, 2026 are discounted by up to 40%. Renewals are billed at regular prices.
Creatio
No public discounts listed.
Common questions
Which is cheaper, Bitrix24 or Creatio?
As of Nov 12, 2026, Bitrix24 starts at $49 per organization / month for 5 users, billed annually ($69 billed monthly), and Creatio starts at $40 per user / month platform fee, plus $15 per user / month for each CRM product. One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Bitrix24 or Creatio?
As of Nov 12, 2026, only Bitrix24 has a free plan. Creatio does not.
Which platforms do Bitrix24 and Creatio run on?
As of Nov 12, 2026, only Bitrix24 lists macOS, Windows, Linux, iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.