Bigcontacts vs Capsule CRM (2026): which should you pick?
As of Nov 13, 2026, Bigcontacts and Capsule CRM share a 2.2 GPA, both have a free plan and their prices can't be set side by side, so the choice depends on which platforms you need.
Checked Oct 5, 2026 and Nov 13, 2026 · graded Oct 10, 2026 and Nov 13, 2026 by ToolGPA
They get the same grade on all five counts.
Price, platforms and features side by side. The table says where each price was read and when.
Bigcontacts
Contact-based CRM with a free plan and a flat per-contact price
Capsule CRM
Small-business CRM for contacts, sales pipelines and projects
Which one is for you
Pick Bigcontacts if
- Fits if you have a few thousand contacts and want to pay by list size, not by seat
- Works for solo users trying a CRM on the free 100-contact plan
Look elsewhere if
- Tight if you stay free: 100 contacts and one user
- Pricey if your list grows, since cost follows contact count and 20,000-plus is quoted
- Watch out: the page shows $9.99 beside a crossed-out $19.99 with a buy-before date, and its data lists $19.99 as monthly
- Skip it if you want a phone app, as none is listed
Pick Capsule CRM if
- Fits if there are one or two of you and 250 contacts covers your list for now
- Works for firms that sell a job and then deliver it, as project boards follow the sale
Look elsewhere if
- Pricey if you need workflow automations, email sync or a second pipeline, which start on Growth at $36 a user
- Tight if you're staying free: 2 users, 250 contacts, 5 custom fields and one pipeline is the lot
- Not for you if you want email campaigns built in, as they're a separate add-on from $11 a month
- Watch out: every paid plan caps contacts, from 30,000 on Starter to 240,000 on Ultimate
- Skip it if you want a desktop app, as Capsule runs on the web, iPhone and Android only
How we grade them
| 2.2GPABigcontactsFair | 2.2GPACapsule CRMFair | |
|---|---|---|
| Value for money | C$9.99 per 1,000 contacts a month on yearly billing with a 2,000-contact floor, so about $20 a month. That is between the category's cheaper quarter at $15 and its middle at $29, and the price grows with your list. | CStarter is $18 a user a month on yearly billing, $22 monthly, below the $24 middle for CRMs, and brings 30,000 contacts, a shared mailbox and basic reporting. What stops it going higher is the next step: automations, email sync and a second pipeline mean Growth at $36, and email campaigns are an add-on from $11. |
| Free plan and trial | CA free plan for one user and 100 contacts, with no expiry. That is a cap you will reach with any real list, and a second user means paying. | CFree with no time limit for up to 2 users, with a sales pipeline and a project board. But it stops at 250 contacts and 5 custom fields, and a working business fills 250 contacts in a few months. The 14-day trial of a paid plan needs no card. |
| Features | CContacts, a sales pipeline, email marketing, workflows and tasks, and reports with AI summaries. It lists no phone app, and 20,000-plus contacts are quoted on request. | CContact records with notes, emails and files, a kanban pipeline with a forecast, project boards for after the sale, automations, reporting and AI summaries. It covers the basics, and the listing shows the gaps: email campaigns are a separate paid add-on, and every plan caps your contacts. |
| Ease of use | CNo store rating on record. You build your lists, pipeline stages and workflows before it earns its keep. | CNo store rating on record, and there are pipelines, milestones, project boards and a mailbox to set up before it earns its keep. The phone apps do log calls by themselves and sync offline changes, and on Starter an AI will draw up your pipeline stages. |
| Platforms and integrations | BWeb only, with QuickBooks, Outlook, Zapier and Google Calendar. No desktop or phone app is listed. | BWeb, iPhone and Android, with no desktop app. It connects to Gmail, Microsoft 365, Xero, QuickBooks, Mailchimp, Transpond, Zapier and Zendesk, and there's an API. |
| Best for | a small-business CRM billed by contact count | small firms tracking sales and client projects |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Bigcontacts and Capsule CRM. How we grade
Price against what you get
Bigcontacts starts at $9.99 a month and scores 2.3 out of 4 on features, ease of use and platforms. Capsule CRM starts at $18 a month for each person and scores 2.3.
They score the same, and Bigcontacts starts $8.01 a month lower. Of the other CRM tools on the chart, 6 score higher than Bigcontacts for less, and 16 score higher than Capsule CRM for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Bigcontacts also covers forms and email campaigns.
- Capsule CRM also covers tasks.
At a glance
| Bigcontacts | Capsule CRM | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $9.99 per month per 1,000 contacts, billed annually ($19.99 billed monthly) | $18 per user / month, billed annually ($22 billed monthly) |
| Free plan | Free plan for one user with up to 100 contacts and the premium features. | Free plan for up to 2 users: 250 contacts, 5 custom fields, 1 sales pipeline with custom milestones and a single project board. No time limit. |
| Free trial | None listed | 14-day free trial of any paid plan, no card required |
| Web | ||
| iOS | ||
| Android | ||
| Made by | ProProfs | Zestia Ltd |
| Price read from | bigcontacts.com | capsulecrm.com |
| Checked | Nov 13, 2026 | Oct 5, 2026 |
Worth knowing
Bigcontacts
- Business pricing follows contact count and starts at a 2,000-contact minimum; the page does not show a price table by tier.
- The page shows $9.99 beside a crossed-out $19.99 with a 'buy before' date, and the structured data lists $19.99 as monthly and $119.88 as annual.
- Support by email, phone and live chat with a dedicated success manager is described under the Business plan.
Capsule CRM
- The Free plan is limited to 2 users, 250 contacts, 5 custom fields and one sales pipeline.
- Workflow automations, email sync and multiple pipelines start at Growth, $36 per user / month billed annually ($40 monthly).
- Paid plans cap contacts: 30,000 on Starter, 60,000 on Growth, 120,000 on Advanced and 240,000 on Ultimate.
- Email campaigns come from a separate Marketing add-on, listed from $11 a month.
Key features
Bigcontacts
- Contact management
- Contacts, lists, tags and custom fields, with unlimited storage and unlimited users on the Business plan.
- Sales pipeline
- Opportunities tracked by stage in Kanban or list view, with a pipeline whose stages and fields can be customized.
- Email marketing
- Email to individuals or filtered lists, automated sequences, static and dynamic campaign lists, and open and click analytics.
- Workflows and tasks
- Tasks, reminders and workflows with pre-defined steps, plus a two-way task sync with Microsoft Outlook.
- Reports and AI summaries
- Over 100 built-in reports and a custom builder, with AI-powered dashboards and import summaries.
Capsule CRM
- Contact management
- Each contact record holds notes, emails and files. Contact limits rise with the plan, from 250 on Free to 240,000 on Ultimate.
- Sales pipeline
- Opportunities move through a kanban-style pipeline with custom milestones, and a pipeline dashboard shows conversion rate and forecast. Multiple pipelines need Growth or above.
- Project boards
- Project boards track the work delivered after a sale. The free plan has a single board, Growth allows multiple boards and Advanced lists 50.
- Workflow automations
- From the Growth plan, automations run a repeatable series of tasks, email notifications or stage changes on pipeline and project boards.
- AI tools
- Starter includes an AI pipeline generator. Growth adds AI summaries of recent activity, contact and business enrichment, and a meeting prep brief that is still in beta.
- Mobile apps
- The iOS and Android apps log calls automatically, sync changes made offline once reconnected, and show caller ID on iOS for unsaved numbers.
Plans
Bigcontacts
Free$0
Single user, up to 100 contacts, no expiry.
Business$9.99
per 1,000 contacts / month, 2,000 min, billed yearly ($19.99 monthly)
Unlimited users, teams, lists and storage. Price rises with contact count; 20,000+ contacts are quoted on request.
Capsule CRM
Free$0
Maximum 2 users, with 250 contacts, 5 custom fields, 1 sales pipeline and custom sales milestones.
Starter$18
per user / month, billed annually ($22 billed monthly)
30,000 contacts, email templates, a shared mailbox, basic reporting, premium integrations, goals and the AI pipeline generator.
Growth$36
per user / month, billed annually ($40 billed monthly)
60,000 contacts, workflow automations, advanced sales reporting, multiple pipelines and project boards, email sync and AI summaries.
Advanced$54
per user / month, billed annually ($60 billed monthly)
Everything in Growth with 120,000 contacts, 50 sales pipelines and 50 project boards.
Ultimate$72
per user / month, billed annually ($75 billed monthly)
For teams of 5 or more: 240,000 contacts, a dedicated account manager, custom training and ongoing priority support.
Ways to pay less
Bigcontacts
- Annual discount
Yearly billing at half the monthly rate
The pricing page shows annual billing at $9.99 per month per 1,000 contacts against $19.99 billed monthly, and says to save up to 50%.
Capsule CRM
- Annual discount
Save up to 18% by paying annually
Capsule's pricing page says paying annually saves up to 18%: Starter is $18 per user a month billed annually against $22 billed monthly.
- Nonprofit
30% discount for nonprofits
Capsule's page for nonprofit organizations says it offers them a 30% discount; nonprofits with special requirements are asked to get in touch.
Common questions
Which is cheaper, Bigcontacts or Capsule CRM?
As of Nov 13, 2026, Bigcontacts starts at $9.99 per month per 1,000 contacts, billed annually ($19.99 billed monthly), and Capsule CRM starts at $18 per user / month, billed annually ($22 billed monthly). One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Bigcontacts or Capsule CRM?
As of Nov 13, 2026, both Bigcontacts and Capsule CRM have a free plan.
Which platforms do Bigcontacts and Capsule CRM run on?
As of Nov 13, 2026, only Capsule CRM lists iOS and Android apps. Both list a web app. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.