Kylas vs Zoho CRM (2026): which should you pick?

Pick Kylas if

• Fits if you sell in India and pull leads from IndiaMART or Justdial
• Works for a small team that wants unlimited seats on a free plan

Look elsewhere if

• Tight if your list is big: Embark stops at 10,000 records and cannot be expanded
• Pricey if you want analytics, which is an Elevate add-on
• Watch out: the free trial shows as both 7 and 15 days on the page
• Watch out: the page shows dollar and rupee prices, so what you pay may differ by region

Pick Zoho CRM if

• Fits if there are three of you or fewer and 5,000 records covers your list
• Works for companies already running on other Zoho apps

Look elsewhere if

• Pricey if you pay month by month, as Standard goes from $14 to $20 and Professional from $23 to $35
• Pricey if you need territories, custom functions or customer portals, since those wait for Enterprise at $40
• Tight if you're staying free, because free stops at 3 users, 5,000 records, 1 GB and 5 workflows
• Watch out: working out which of four paid editions has the feature you need is a job in itself
• Watch out: CPQ and inventory start on Professional at $23, and prices exclude local taxes

Kylas

• The Embark free plan is capped at 10,000 records that cannot be expanded.
• BI and analytics and Goals vs Achieved are add-ons on Elevate; Exceed includes them.
• The page's description gives a flat INR 12,999 plan, while the plan cards show dollars, so the price may differ by region.
• Exceed is quoted for teams of 25+ users, heavy data use or automation-heavy needs.

Zoho CRM

• The Free edition is limited to 3 users, 5,000 records and 5 workflow automations.
• Monthly billing costs more: Standard is $20 instead of $14 per user, and Professional $35 instead of $23.
• CPQ and inventory management start at Professional; territory management, custom functions and customer portals need Enterprise.
• Prices exclude local taxes, and the CRM Plus and Zoho One bundles are priced separately from Zoho CRM.

Kylas

Lead and deal pipelines

Customizable lead and deal pipelines with contact, company and product records, and lead-to-deal conversion mapping.

Lead capture from portals

Web forms plus automatic capture of leads from third-party portals such as IndiaMart and Justdial.

Quotations

Create, download and send quotations from the CRM using product records that carry price, category and HSN code.

WhatsApp and calling

Built-in WhatsApp Business messaging and calling with real-time logging of calls and activity.

Field sales and mobile app

Field sales activity tracking and a mobile app for Android and iOS.

Dashboards and add-ons

Productivity dashboards on every plan; BI and analytics and goal tracking are add-ons on Elevate.

Zoho CRM

Lead, contact and deal management

Leads, accounts, contacts and deals are tracked through the sales cycle. Paid editions add multiple pipelines and sales forecasting, and Enterprise adds territory management.

Workflow and process automation

Workflow and assignment rules handle routine updates, cadences run sequences of follow-ups, and Blueprint holds a team to a structured sales process.

Zia AI

Zia gives predictions and recommendations, rewrites emails and flags anomalies. The pricing page lists AI agents from Standard and an AI sales assistant from Enterprise.

Analytics and forecasting

Reports, dashboards and forecasts track sales performance, with anomaly detection on top. The Free edition is limited to standard reports.

Canvas and customization

Layouts and fields can be customized, and Canvas redesigns record pages without code. Enterprise adds custom functions, wizards and customer portals.

Mobile apps with offline mode

iPhone, iPad and Android apps can add, edit and delete records offline and sync when back online. They also include a business card scanner.

Kylas

• Embark$0

  Free edition with unlimited users and 10,000 non-expandable records; lead and deal management, quotations and the mobile app.

• Elevate$175

  per month for the team, billed annually

  Unlimited users, 100,000 expandable records; a limited-time offer shows $99 a month. Quarterly and half-yearly billing exist.

• ExceedCustom

  For 25+ users, heavy data or automation needs: all features, phone support and an account manager.

Zoho CRM

• Free$0

  Up to 3 users and 5,000 records, with lead, contact and deal management, standard reports and the mobile apps.

• Standard$14

  per user / month, billed annually ($20 billed monthly)

  Workflows and assignment rules, cadences, reports and dashboards, sales forecasting, AI agents and self-service kiosks.

• Professional$23

  per user / month, billed annually ($35 billed monthly)

  Adds CPQ, email intelligence, process automation, widgets, inventory management and Google Ads integration.

• Enterprise$40

  per user / month, billed annually ($50 billed monthly)

  Adds the AI sales assistant, journey orchestration, territory management, custom functions, wizards and customer portals.

• Ultimate$52

  per user / month, billed annually ($65 billed monthly)

  Higher feature limits, custom AI and ML models, data preparation, and consulting and migration assistance.

Kylas

• Other savings

  Scale-Up Offer: Elevate at $99 a month

  A limited-time offer on the pricing page marks Elevate down from $175 to $99 a month billed annually, with no end date stated.

Zoho CRM

• Annual discount

  Save up to 34% with yearly billing

  Zoho's pricing page says yearly plans save up to 34%. Standard is $14 per user a month billed annually versus $20 monthly, and Professional is $23 versus $35.

• By country

  Lower price shown to buyers in India

  On October 9, 2026 Zoho's pricing page showed Standard at ₹800 per user / month to a visitor in India, where the US dollar price is $14 billed annually. A Starter edition priced in rupees is listed too.