Freshsales vs Kylas (2026): which should you pick?

Pick Freshsales if

• Fits if your team sells by phone and wants calls, email and chat inside the CRM
• Works for teams already on Freshdesk or other Freshworks products

Look elsewhere if

• Skip it if you want a free plan, as there's only a 21-day trial and then the account is suspended
• Pricey if you need sequences or scoring, on Pro at $39 a user, or forecasting and custom modules, on Enterprise at $59
• Not for you if you want branded documents thrown in, as they're a $19 a user add-on on every plan
• Watch out: monthly billing is $11 instead of $9 on Growth, and Freddy AI Agent is $49 per 100 sessions
• Skip it if you want a desktop app, as it runs on the web, iPhone, iPad and Android only

Pick Kylas if

• Fits if you sell in India and pull leads from IndiaMART or Justdial
• Works for a small team that wants unlimited seats on a free plan

Look elsewhere if

• Tight if your list is big: Embark stops at 10,000 records and cannot be expanded
• Pricey if you want analytics, which is an Elevate add-on
• Watch out: the free trial shows as both 7 and 15 days on the page
• Watch out: the page shows dollar and rupee prices, so what you pay may differ by region

Freshsales

• The pricing page lists no free plan; after the 21-day trial an account without a paid plan is suspended.
• Contact scoring, sales sequences and territory management need Pro at $39 per user / month billed annually.
• Monthly billing costs more: Growth is $11 instead of $9 per user, and Pro $47 instead of $39.
• Branded documents ($19 per user / month) and Freddy AI Agent ($49 per 100 sessions) are paid add-ons on every plan.

Kylas

• The Embark free plan is capped at 10,000 records that cannot be expanded.
• BI and analytics and Goals vs Achieved are add-ons on Elevate; Exceed includes them.
• The page's description gives a flat INR 12,999 plan, while the plan cards show dollars, so the price may differ by region.
• Exceed is quoted for teams of 25+ users, heavy data use or automation-heavy needs.

Freshsales

Kanban deal pipeline

Contacts, accounts and deals are organized in kanban views with drag-and-drop cards, and each contact has a 360-degree view for context before a conversation.

Built-in phone, email and chat

Chat, email and phone are part of every plan, starting with Growth, so conversations happen and are tracked inside the CRM.

Freddy AI

Freddy scores contacts, surfaces deal insights and risk signals, resolves duplicate contacts and helps draft prospecting emails. Contact scoring and deal insights start at Pro.

Workflows and sales sequences

Basic workflows automate repetitive tasks from the Growth plan. Sales sequences for multi-step outreach are added on Pro.

Territories, forecasting and permissions

Pro adds territory management. Enterprise adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs.

Mobile apps with offline use

The iPhone, iPad and Android apps handle contacts, accounts, deals, calls and email, and the App Store listing says the app can also be used offline.

Kylas

Lead and deal pipelines

Customizable lead and deal pipelines with contact, company and product records, and lead-to-deal conversion mapping.

Lead capture from portals

Web forms plus automatic capture of leads from third-party portals such as IndiaMart and Justdial.

Quotations

Create, download and send quotations from the CRM using product records that carry price, category and HSN code.

WhatsApp and calling

Built-in WhatsApp Business messaging and calling with real-time logging of calls and activity.

Field sales and mobile app

Field sales activity tracking and a mobile app for Android and iOS.

Dashboards and add-ons

Productivity dashboards on every plan; BI and analytics and goal tracking are add-ons on Elevate.

Freshsales

• Growth$9

  per user / month, billed annually ($11 billed monthly)

  For startups and small businesses: kanban view, contact lifecycle stages, built-in chat, email and phone, email templates and basic workflows.

• Pro$39

  per user / month, billed annually ($47 billed monthly)

  Adds contact scoring, deal insights, custom sales activities, territory management and sales sequences.

• Enterprise$59

  per user / month, billed annually ($71 billed monthly)

  Adds forecasting insights, field-level permissions, custom modules, a sandbox and audit logs.

Kylas

• Embark$0

  Free edition with unlimited users and 10,000 non-expandable records; lead and deal management, quotations and the mobile app.

• Elevate$175

  per month for the team, billed annually

  Unlimited users, 100,000 expandable records; a limited-time offer shows $99 a month. Quarterly and half-yearly billing exist.

• ExceedCustom

  For 25+ users, heavy data or automation needs: all features, phone support and an account manager.

Freshsales

• Annual discount

  Save 20% with annual billing

  The pricing page's billing toggle advertises a 20% saving on annual plans. Growth is $9 per user a month billed annually against $11 billed monthly.

Kylas

• Other savings

  Scale-Up Offer: Elevate at $99 a month

  A limited-time offer on the pricing page marks Elevate down from $175 to $99 a month billed annually, with no end date stated.