Bigin by Zoho CRM vs Kylas (2026): which should you pick?
As of Nov 13, 2026, Bigin by Zoho CRM grades higher than Kylas: 2.8 against 2.6 out of 4.0.
Checked Oct 5, 2026 and Nov 13, 2026 · graded Oct 10, 2026 and Nov 13, 2026 by ToolGPA
Bigin by Zoho CRM grades higher on value for money and platforms. Kylas grades higher on the free plan. They get the same grade on features and ease of use.
Price, platforms and features side by side. The table says where each price was read and when.
Bigin by Zoho CRM
Pipeline-based CRM from Zoho for small businesses
Kylas
Sales CRM with unlimited users, built for growing businesses
Which one is for you
Pick Bigin by Zoho CRM if
- Fits if you're moving from spreadsheets to your first CRM
- Works for teams already on Zoho Books, Zoho Desk or other Zoho apps
Look elsewhere if
- Tight if you're staying free with a colleague, because the free edition is one user, 1 pipeline and 500 records
- Skip it if you need lots of custom fields, as Express allows 10 a module and the top plan 50
- Too light for big sales teams, which is why there's one-click migration to Zoho CRM
- Watch out: AI tools start at Premier and run on a monthly credit allowance
- Watch out: records are capped at 50,000 on Express and 100,000 on Premier, with add-ons for more
Pick Kylas if
- Fits if you sell in India and pull leads from IndiaMART or Justdial
- Works for a small team that wants unlimited seats on a free plan
Look elsewhere if
- Tight if your list is big: Embark stops at 10,000 records and cannot be expanded
- Pricey if you want analytics, which is an Elevate add-on
- Watch out: the free trial shows as both 7 and 15 days on the page
- Watch out: the page shows dollar and rupee prices, so what you pay may differ by region
How we grade them
| 2.8GPABigin by Zoho CRMGood | 2.6GPAKylasGood | |
|---|---|---|
| Value for money | AExpress is $7 a user a month billed yearly, $9 monthly, where paid CRMs here start at $13 for the cheapest quarter and $24 in the middle. It carries 3 team pipelines, 50,000 records, 30 automations and mass email. The top edition, Bigin 360, is $18. | BEmbark is free with unlimited users, and Elevate is $175 for the whole team, about $35 a head for five, near the category's $29 middle. The page also shows an INR 12,999 plan. |
| Free plan and trial | CFree for good, but for a single user, with 1 pipeline, 500 records and 3 automations. You do get the built-in phone, a booking page, web forms and the phone apps. Five hundred records and one seat are caps a working business meets within weeks. | BEmbark is free for life with unlimited users and 10,000 records that cannot be expanded. One small team can live on that, until the records run out. |
| Features | CPipelines for any process, workflows, calls made and recorded in the app, email and WhatsApp Business, web forms, booking pages and payment links. It does the small-business CRM job, which is a smaller job: 15 pipelines at most, and one-click migration to Zoho CRM if you outgrow it. | CPipelines, portal lead capture, quotations, WhatsApp, calling and a field-sales app. BI and analytics and Goals vs Achieved are add-ons on Elevate. |
| Ease of use | CNo store rating on record, and it's still a CRM: pipelines and stages to lay out, mailboxes to connect, automations to write. It's aimed at people coming off spreadsheets, so there are fewer of those decisions than in a full CRM. | CNo store rating on record. You build your pipelines and lead sources before it works for you. |
| Platforms and integrations | AWeb, a Mac app, and iPhone, iPad and Android apps. It connects to Gmail, Outlook, WhatsApp Business, Google Workspace, Teams, Zoom, Mailchimp and QuickBooks, and there's an API. Email and WhatsApp integration start on Express. | BWeb, iPhone and Android, with IndiaMART, Justdial and WhatsApp Business. No desktop app is listed. |
| Best for | a first CRM for a small business | a sales CRM with unlimited users |
The GPA is the average of the five grades: an A is 4 points, an F is none. The full reasons are on each tool's page: Bigin by Zoho CRM and Kylas. How we grade
Price against what you get
Bigin by Zoho CRM starts at $7 a month for each person and scores 2.7 out of 4 on features, ease of use and platforms. Kylas starts at $175 a month and scores 2.3.
Bigin by Zoho CRM scores higher and starts $168 a month lower. Of the other CRM tools on the chart, none scores higher than Bigin by Zoho CRM for less, and 43 score higher than Kylas for less.
Features, ease of use and platforms, averaged
What paid plans start at, a month (each step along is roughly double) →
- The best score at each price
- Has a free plan
- No free plan
Where they differ
- Bigin by Zoho CRM also covers booking links and forms.
- Kylas also covers quotes and estimates and whatsApp messaging.
At a glance
| Bigin by Zoho CRM | Kylas | |
|---|---|---|
| Pricing | Free plan | Free plan |
| Starts at | $7 per user / month, billed yearly ($9 billed monthly) | $175 per month for the whole team, billed annually |
| Free plan | Free edition for a single user: 1 pipeline, 500 records, 3 automations, built-in phone, a standard dashboard, 1 booking page, web forms and the mobile apps. | Embark: free for life, with unlimited users and up to 10,000 records, which cannot be expanded. |
| Free trial | 15-day free trial, no credit card required; the account moves to the Free plan afterwards | Free trial of Elevate, no credit card required (page shows both 7 and 15 days) |
| Web | ||
| macOS | ||
| iOS | ||
| Android | ||
| Made by | Zoho Corporation | Kylas Technologies Pvt. Ltd. |
| Price read from | bigin.com | kylas.io |
| Checked | Oct 5, 2026 | Nov 13, 2026 |
Worth knowing
Bigin by Zoho CRM
- The Free edition allows only 1 user, a single pipeline and 500 records.
- Records are capped by edition: 50,000 on Express, 100,000 on Premier and 1 million on Bigin 360, with add-ons for more.
- AI tools such as the writing assistant and record summaries start at Premier and draw on a monthly credit allowance.
- Custom fields are limited to 10 per module on Express, 25 on Premier and 50 on Bigin 360.
Kylas
- The Embark free plan is capped at 10,000 records that cannot be expanded.
- BI and analytics and Goals vs Achieved are add-ons on Elevate; Exceed includes them.
- The page's description gives a flat INR 12,999 plan, while the plan cards show dollars, so the price may differ by region.
- Exceed is quoted for teams of 25+ users, heavy data use or automation-heavy needs.
Key features
Bigin by Zoho CRM
- Team pipelines
- Any customer-facing process, not only sales, can run as a pipeline with customizable stages. Paid editions allow 3 to 15 team pipelines, and connected pipelines follow a customer from one team's pipeline to the next.
- Workflow automation
- Workflows trigger actions instantly or on a schedule. The Free edition allows 3 automations, Express 30, Premier 50 and Bigin 360 100, with stage transition rules from Premier.
- Built-in phone, email and WhatsApp
- Calls can be made, received and recorded inside Bigin. Express adds integration with Gmail, Outlook and Zoho Mail, mass email with insights, and WhatsApp Business.
- Forms, booking pages and payment links
- Web forms feed contacts and pipelines, booking pages let clients schedule meetings, and payment links collect money through gateways such as Stripe and PayPal.
- AI assistants
- From Premier, AI drafts emails, suggests replies, summarizes records and flags cross-sell and churn signals, drawing on 1,000 credits a month, or 3,000 on Bigin 360.
- Mobile and Mac apps
- Apps for iOS, iPadOS, Android and macOS manage customer records away from the desk, and a business card scanner fills in new contacts.
Kylas
- Lead and deal pipelines
- Customizable lead and deal pipelines with contact, company and product records, and lead-to-deal conversion mapping.
- Lead capture from portals
- Web forms plus automatic capture of leads from third-party portals such as IndiaMart and Justdial.
- Quotations
- Create, download and send quotations from the CRM using product records that carry price, category and HSN code.
- WhatsApp and calling
- Built-in WhatsApp Business messaging and calling with real-time logging of calls and activity.
- Field sales and mobile app
- Field sales activity tracking and a mobile app for Android and iOS.
- Dashboards and add-ons
- Productivity dashboards on every plan; BI and analytics and goal tracking are add-ons on Elevate.
Plans
Bigin by Zoho CRM
Free$0
Single user: 1 pipeline, 500 records, 3 automations, built-in phone, standard dashboard, 1 booking page and web forms.
Express$7
per user / month, billed yearly ($9 billed monthly)
3 team pipelines, 50,000 records, 30 automations, email and WhatsApp Business integration, mass email and 10 custom fields per module.
Premier$12
per user / month, billed yearly ($15 billed monthly)
5 team pipelines, 100,000 records, 50 advanced automations, multiple currencies and AI tools with 1,000 AI credits a month.
Bigin 360$18
per user / month, billed yearly ($21 billed monthly)
15 team pipelines, 1 million records, 100 automation rules, 100 booking pages, 1,000 mass emails a day and 3,000 AI credits a month.
Kylas
Embark$0
Free edition with unlimited users and 10,000 non-expandable records; lead and deal management, quotations and the mobile app.
Elevate$175
per month for the team, billed annually
Unlimited users, 100,000 expandable records; a limited-time offer shows $99 a month. Quarterly and half-yearly billing exist.
ExceedCustom
For 25+ users, heavy data or automation needs: all features, phone support and an account manager.
Ways to pay less
Bigin by Zoho CRM
- Annual discount
Save up to 35% with yearly billing
Bigin's pricing page advertises savings of up to 35% for yearly billing. In US dollars Express is $7 per user a month billed yearly against $9 monthly, and Premier $12 against $15.
Kylas
- Other savings
Scale-Up Offer: Elevate at $99 a month
A limited-time offer on the pricing page marks Elevate down from $175 to $99 a month billed annually, with no end date stated.
Common questions
Which is cheaper, Bigin by Zoho CRM or Kylas?
As of Nov 13, 2026, Bigin by Zoho CRM starts at $7 per user / month, billed yearly ($9 billed monthly), and Kylas starts at $175 per month for the whole team, billed annually. One is priced for each person and the other is not, so which costs less depends on how many of you use it.
Which has a free plan, Bigin by Zoho CRM or Kylas?
As of Nov 13, 2026, both Bigin by Zoho CRM and Kylas have a free plan.
Which platforms do Bigin by Zoho CRM and Kylas run on?
As of Nov 13, 2026, only Bigin by Zoho CRM lists a macOS app. Both list a web app and iOS and Android apps. A platform missing from a listing is one its maker's pages did not mention.
More comparisons
How this page was made
- The verdict at the top follows a fixed rule. When both tools are in the same category and either is in our top three for it, the verdict follows that ranking: the higher-placed tool is our pick. The top three weigh who each tool suits as well as its grades, so a pick can go against the GPA. Otherwise the page does not pick one and says which grades higher: the higher GPA first; on a tie, the one with a free plan, then the one that starts cheaper in dollars a month, counted the same way for both; if they are still level, what the choice depends on.
- The grades are our own, from each tool’s review or report card. The GPA is their average.
- Prices, plans and platforms come from each tool’s listing. The table above says where each price was read and when.
- The differences and the answers to the questions are worked out from those listings.