Rework vs Zoho CRM (2026): which should you pick?

Pick Rework if

• Fits if you want sales and marketing tools sized by usage rather than by seat
• Works for small teams that fit inside 5 seats

Look elsewhere if

• Tight if you grow: each engine includes 5 seats, and more come in blocks of 5 at $21 a month
• Pricey if you go over a limit, since you are billed at the plan size that covers it
• Watch out: AI credits beyond the monthly amount cost $20 per 1,000
• Not for you if you need SSO or Agent Flows, which need the Advanced edition

Pick Zoho CRM if

• Fits if there are three of you or fewer and 5,000 records covers your list
• Works for companies already running on other Zoho apps

Look elsewhere if

• Pricey if you pay month by month, as Standard goes from $14 to $20 and Professional from $23 to $35
• Pricey if you need territories, custom functions or customer portals, since those wait for Enterprise at $40
• Tight if you're staying free, because free stops at 3 users, 5,000 records, 1 GB and 5 workflows
• Watch out: working out which of four paid editions has the feature you need is a job in itself
• Watch out: CPQ and inventory start on Professional at $23, and prices exclude local taxes

Rework

• Prices shown are Standard edition, smallest plan size, billed yearly; larger sizes, the Advanced and Enterprise editions and monthly billing cost more.
• Standard is limited to 50 seats and 10 teams; Agent Flows, SSO and higher limits need the Advanced edition.
• Each engine includes only 5 seats; more are sold in blocks of 5 at $21 a month.
• Over-limit months are billed at the plan size that covers the usage, and AI credits beyond the monthly amount are topped up at $20 per 1,000.

Zoho CRM

• The Free edition is limited to 3 users, 5,000 records and 5 workflow automations.
• Monthly billing costs more: Standard is $20 instead of $14 per user, and Professional $35 instead of $23.
• CPQ and inventory management start at Professional; territory management, custom functions and customer portals need Enterprise.
• Prices exclude local taxes, and the CRM Plus and Zoho One bundles are priced separately from Zoho CRM.

Rework

Sales pipeline

Deals, contacts and accounts in a pipeline with stages, stale-deal limits, required fields per stage, forecasts and rep quotas.

Quotes, orders and invoices

The Commerce service handles quotes, orders, invoices and subscriptions, with price books and volume tiers.

Shared inbox for conversations

Prospect collects conversations from every channel in one inbox with assignment, snoozing and labels.

Lead capture and ads

Lead captures leads from 18 sources with AI lead grading, and Ads Manager ties Meta, Google, TikTok and LinkedIn campaigns to the leads they bring.

Add-on apps

Separate apps for field sales check-ins, events, e-signatures and meetings and bookings can be bought on their own or added to an engine.

AI credits

Each plan includes monthly AI credits shared by all apps; one credit is about one AI reply. Top-ups are $20 per 1,000 credits.

Zoho CRM

Lead, contact and deal management

Leads, accounts, contacts and deals are tracked through the sales cycle. Paid editions add multiple pipelines and sales forecasting, and Enterprise adds territory management.

Workflow and process automation

Workflow and assignment rules handle routine updates, cadences run sequences of follow-ups, and Blueprint holds a team to a structured sales process.

Zia AI

Zia gives predictions and recommendations, rewrites emails and flags anomalies. The pricing page lists AI agents from Standard and an AI sales assistant from Enterprise.

Analytics and forecasting

Reports, dashboards and forecasts track sales performance, with anomaly detection on top. The Free edition is limited to standard reports.

Canvas and customization

Layouts and fields can be customized, and Canvas redesigns record pages without code. Enterprise adds custom functions, wizards and customer portals.

Mobile apps with offline mode

iPhone, iPad and Android apps can add, edit and delete records offline and sync when back online. They also include a business card scanner.

Rework

• Sales Engine$69

  per month, billed yearly, Standard edition, 1x plan size

  Sales (up to 300 new deals a month) and Commerce (up to 300 new orders a month) with 5 Sales seats. Extra seats are $21 a month per block of 5.

• Marketing Engine$99

  per month, billed yearly, Standard edition, 1x plan size

  Prospect (1,000 new conversations a month), Lead (1,000 new leads) and Ads Manager, with 5 Marketing seats. Extra seats are $21 a month per block of 5.

• Revenue Engine$159

  per month, billed yearly, Standard edition, 1x plan size

  The Sales and Marketing engines together, with 5 seats of each type. The page shows a saving of 10% against buying them separately.

Zoho CRM

• Free$0

  Up to 3 users and 5,000 records, with lead, contact and deal management, standard reports and the mobile apps.

• Standard$14

  per user / month, billed annually ($20 billed monthly)

  Workflows and assignment rules, cadences, reports and dashboards, sales forecasting, AI agents and self-service kiosks.

• Professional$23

  per user / month, billed annually ($35 billed monthly)

  Adds CPQ, email intelligence, process automation, widgets, inventory management and Google Ads integration.

• Enterprise$40

  per user / month, billed annually ($50 billed monthly)

  Adds the AI sales assistant, journey orchestration, territory management, custom functions, wizards and customer portals.

• Ultimate$52

  per user / month, billed annually ($65 billed monthly)

  Higher feature limits, custom AI and ML models, data preparation, and consulting and migration assistance.

Rework

• Annual discount

  About 15% off with yearly billing

  The pricing page says paying yearly saves about 15% on the whole bill, varying slightly by plan.

Zoho CRM

• Annual discount

  Save up to 34% with yearly billing

  Zoho's pricing page says yearly plans save up to 34%. Standard is $14 per user a month billed annually versus $20 monthly, and Professional is $23 versus $35.

• By country

  Lower price shown to buyers in India

  On October 9, 2026 Zoho's pricing page showed Standard at ₹800 per user / month to a visitor in India, where the US dollar price is $14 billed annually. A Starter edition priced in rupees is listed too.