Capsule CRM vs noCRM

Capsule CRM

• Solo users and pairs who want a free CRM for up to 250 contacts
• Small businesses that manage both sales and client projects
• Nonprofits, which are offered a 30% discount

noCRM

• Salespeople who want follow-up reminders rather than a full CRM suite
• Telesales and prospecting teams qualifying cold lists into leads
• Small businesses that want software built and hosted in the EU

Capsule CRM

• The Free plan is limited to 2 users, 250 contacts, 5 custom fields and one sales pipeline.
• Workflow automations, email sync and multiple pipelines start at Growth, $36 per user / month billed annually ($40 monthly).
• Paid plans cap contacts: 30,000 on Starter, 60,000 on Growth, 120,000 on Advanced and 240,000 on Ultimate.
• Email campaigns come from a separate Marketing add-on, listed from $11 a month.

noCRM

• There is no free plan: after the 15-day trial every plan is paid per user.
• Starter is limited to 500 leads in one pipeline and 4 custom fields, and is offered to new customers only.
• Two-way email sync, WhatsApp and VoIP integrations, automations and team management need the Dream plan.
• 20% VAT applies to French companies and to EU businesses without a valid VAT number.

Capsule CRM

Contact management

Each contact record holds notes, emails and files. Contact limits rise with the plan, from 250 on Free to 240,000 on Ultimate.

Sales pipeline

Opportunities move through a kanban-style pipeline with custom milestones, and a pipeline dashboard shows conversion rate and forecast. Multiple pipelines need Growth or above.

Project boards

Project boards track the work delivered after a sale. The free plan has a single board, Growth allows multiple boards and Advanced lists 50.

Workflow automations

From the Growth plan, automations run a repeatable series of tasks, email notifications or stage changes on pipeline and project boards.

AI tools

Starter includes an AI pipeline generator. Growth adds AI summaries of recent activity, contact and business enrichment, and a meeting prep brief that is still in beta.

Mobile apps

The iOS and Android apps log calls automatically, sync changes made offline once reconnected, and show caller ID on iOS for unsaved numbers.

noCRM

Next-action follow-ups

Each lead carries a planned next step such as a call, meeting or email, with automatic reminders synced to your calendar, so work is ordered by what is due next.

Visual pipeline

Leads move through a customizable drag-and-drop pipeline. Starter has 1 pipeline and 500 leads; Expert and Dream allow unlimited leads and pipelines.

Lead capture from many sources

Leads can be created from Excel or CSV files, email, WhatsApp, LinkedIn or business card scans, and cold prospecting lists can be qualified before they enter the pipeline.

Quotes and invoices

Quotes and invoices are managed on the lead, and post-sales checklists with assigned tasks cover the handover once a deal is won. Both start on the Expert plan.

Email, WhatsApp and VoIP

Dream adds two-way email sync, WhatsApp conversation sync and integrations with VoIP providers such as CloudTalk, JustCall and Aircall. Lower plans log email by BCC only.

Mobile apps

iOS and Android apps manage leads away from the desk, including offline, and stay in sync with the web app. The mobile app is included from Starter.

Capsule CRM

• Free$0

  Maximum 2 users, with 250 contacts, 5 custom fields, 1 sales pipeline and custom sales milestones.

• Starter$18

  per user / month, billed annually ($22 billed monthly)

  30,000 contacts, email templates, a shared mailbox, basic reporting, premium integrations, goals and the AI pipeline generator.

• Growth$36

  per user / month, billed annually ($40 billed monthly)

  60,000 contacts, workflow automations, advanced sales reporting, multiple pipelines and project boards, email sync and AI summaries.

• Advanced$54

  per user / month, billed annually ($60 billed monthly)

  Everything in Growth with 120,000 contacts, 50 sales pipelines and 50 project boards.

• Ultimate$72

  per user / month, billed annually ($75 billed monthly)

  For teams of 5 or more: 240,000 contacts, a dedicated account manager, custom training and ongoing priority support.

noCRM

• Starter$11

  per user / month, billed yearly ($19 billed monthly)

  500 leads in one pipeline, quick lead capture, notes and reminders, the mobile app and up to 4 custom fields. New customers only.

• Expert$22

  per user / month, billed yearly ($29 billed monthly)

  Unlimited leads, pipelines and custom fields, quotes and invoices, advanced performance tracking, Zapier integrations and API access.

• Dream$33

  per user / month, billed yearly ($39 billed monthly)

  Adds two-way email sync, WhatsApp and VoIP integrations, automations, team management and priority support.

Capsule CRM

• Annual discount

  Save up to 18% by paying annually

  Capsule's pricing page says paying annually saves up to 18%: Starter is $18 per user a month billed annually against $22 billed monthly.

• Nonprofit

  30% discount for nonprofits

  Capsule's page for nonprofit organizations says it offers them a 30% discount; nonprofits with special requirements are asked to get in touch.

noCRM

• Annual discount

  Save up to 40% with yearly billing

  The pricing page advertises up to 40% off for yearly billing: Starter is $11 per user a month billed yearly against $19 monthly, Expert $22 against $29 and Dream $33 against $39.