Close vs Pipedrive

Close

• Sales teams that spend most of the day calling, texting and emailing leads
• Solo sellers who want a low-cost CRM with calling built in
• Teams that want an AI agent to call and qualify leads for them

Pipedrive

• Small and mid-sized sales teams that want a pipeline-first CRM
• Teams that need deal tracking without a wider marketing or service suite
• Buyers who want full access during a trial before choosing a plan

Close

• There is no free plan; the 14-day trial is followed by a paid subscription.
• Calling, SMS and phone numbers are billed by usage on top of the per-user price.
• Workflows and the power dialer need Growth; the predictive dialer and role-based permissions need Scale.
• Solo is limited to 1 user and 10,000 leads, and does not include email open tracking.

Pipedrive

• There is no free plan; a paid subscription is needed once the 14-day trial ends.
• LeadBooster, Projects, Campaigns, Web Visitors and Smart Docs are paid add-ons, starting from $13.33 to $41 a month.
• Listed prices exclude VAT, which is added for EU customers.
• Seats are charged whether or not they are assigned to a user, and Pipedrive's terms say fees are non-refundable.

Close

Built-in calling and SMS

Calls and texts are made from the CRM and logged on the lead. Usage is billed at cost on top of the plan: most outbound calls are about $0.02 a minute and phone numbers start at about $1 a month.

Chloe, the AI teammate

Chloe calls and qualifies leads, books meetings and drafts follow-ups. Each plan includes monthly AI credits, from 500 on Solo to 2,000 per user on Scale, which do not roll over.

Email and automated workflows

Email is sent and tracked from Close alongside calls and texts. Growth and Scale add automated workflows, which Chloe can take part in, and bulk email sending.

Power and predictive dialers

Growth includes a power dialer and Scale a predictive dialer for working through call lists. Both need the desktop version; the mobile app cannot run them.

Pipelines and reporting

Opportunities are tracked through pipelines next to the calls, emails and texts behind them, with reports on leads and activity. Not every report is available in the mobile app.

Call Assistant add-on

Transcribes and summarizes voicemails and recorded calls longer than 30 seconds. It costs $50 a month per organization plus $0.02 per transcribed minute.

Pipedrive

Visual sales pipelines

Deals move through customizable kanban-style pipelines, with custom fields, activity reminders and products or services linked to each deal.

Email sync and scheduling

Two-way email sync, group emailing, templates and meeting scheduling keep conversations attached to the contact and deal.

Workflow automation

Automations and sequences take over repetitive steps such as follow-ups and data entry, and webhooks pass events to other systems.

AI assistant and Nova

An AI assistant recommends which deals to focus on, an email tool drafts and summarizes messages, and Nova records and transcribes calls and updates the CRM afterwards.

Reports and forecasting

Customizable reports and dashboards track sales performance, with revenue forecasts on the higher plans.

Add-ons and marketplace

LeadBooster, Campaigns, Smart Docs, Projects and Web Visitors extend the CRM at extra cost. The marketplace lists more than 500 integrations.

Close

• Solo$9

  per user / month, billed annually ($19 billed monthly)

  Core CRM for a single user and up to 10,000 leads, with 500 AI credits a month. Workflows are not included.

• Essentials$35

  per user / month, billed annually ($49 billed monthly)

  Unlimited contacts and leads, team collaboration, built-in forms, email, calling and SMS, and 1,000 AI credits per user a month.

• Growth$99

  per user / month, billed annually ($109 billed monthly)

  Adds automated workflows, Chloe in workflows, the power dialer, custom activities and bulk email, with 1,500 AI credits per user a month.

• Scale$139

  per user / month, billed annually ($149 billed monthly)

  Adds role-based permissions, lead visibility rules, the predictive dialer, live call coaching and unlimited call recording retention.

Pipedrive

• Lite$14

  per seat / month, billed annually ($19 billed monthly)

  The entry plan: leads, deals, contacts and pipelines organized in one workspace.

• Growth$24

  per seat / month, billed annually ($34 billed monthly)

  Adds automation for emails and follow-ups on top of Lite.

• Premium$49

  per seat / month, billed annually ($64 billed monthly)

  Pipedrive's full-cycle sales tools, from lead to close. Marked as the most popular plan.

• Ultimate$69

  per seat / month, billed annually ($89 billed monthly)

  The complete set of Pipedrive capabilities.

Close

• Annual discount

  Lower per-user price with annual billing

  Billed annually, Solo is $9 per user a month instead of $19, Essentials $35 instead of $49, Growth $99 instead of $109 and Scale $139 instead of $149.

• Other savings

  Discounts for 10+ seats on a 12-month term

  Close's help center says it offers discounts to customers with 10 or more seats who commit for 12 months or longer. The amount is not published; it is quoted by Close's team.

• Other savings

  30-day money-back guarantee

  The pricing page promises a full refund within 30 days, no questions asked, in addition to the free trial.

Pipedrive

• Annual discount

  Save up to 26% with annual billing

  Pipedrive's pricing page says annual billing saves up to 26%: Lite is $14 per seat a month billed annually against $19 billed monthly.