Bitrix24 vs EngageBay

Bitrix24

• Teams that want CRM, tasks and internal chat in one product
• Growing companies that prefer a flat price to per-user fees
• Organizations that need to host the software on their own servers

EngageBay

• Small businesses that want marketing, sales and support in one tool
• Teams of up to 15 starting on a free plan with a small contact list
• Buyers who would otherwise pay for a CRM and an email tool separately

Bitrix24

• The Free plan has 5 GB of storage and a single pipeline; telephony and Market apps are available only on paid plans.
• Paid plans cap users: 5 on Basic, 50 on Standard and 100 on Professional. Enterprise starts at 250.
• Sales automation, email marketing, booking and analytics tools are listed from Professional at $199 a month billed annually.
• Regular plans limit Market apps (2 on Basic, up to 10 on Enterprise); pricier Vibe+ versions add unlimited apps and the Vibecode builder.

EngageBay

• All-in-One plans cap contacts: 250 on Free, 500 on Basic, 5,000 on Growth and 10,000 on Pro.
• The pricing page lists marketing automation from the Growth plan, which allows 10 workflows of up to 15 nodes each.
• Prices here are for the All-in-One suite. The CRM & Sales Bay alone is $11.95, $45.99 or $73.59 per user / month, billed yearly.
• The lowest advertised rates need a two-year (biennial) term, which takes 15% off the monthly prices.

Bitrix24

CRM with a contact center

Leads, deals, contacts and pipelines sit alongside a contact center that brings in CRM forms, a website widget, live chat, WhatsApp, Instagram, telephony and email.

Tasks and projects

Tasks can be viewed as a Kanban board, Gantt chart, Scrum board or list, with checklists, subtasks and time tracking. Unlimited projects start at Standard.

Chat, video calls and calendars

A team messenger, video conferencing with screen sharing and call recording, shared calendars and a company drive come with the CRM.

Automation

CRM rules and triggers, automated funnels and workflows cut manual steps. Sales automation, task automation and RPA are listed from the Professional plan.

CoPilot AI

CoPilot transcribes and summarizes calls, fills in deal fields, drafts task descriptions and checklists, and writes text in chat, sites and the activity feed.

Sites, stores and on-premise edition

A website builder covers landing pages, forms and an online store. The on-premise edition, with source-code access, starts at $3,590 a year for 50 users.

EngageBay

CRM and deal pipelines

The CRM covers contacts and companies with a 360-degree view, deals, tasks and email tracking, and is part of the Free plan. Pipelines track each deal by stage for forecasting.

Email marketing and automation

Email broadcasts, sequences, templates and landing pages come with the suite. Automation workflows begin on Growth with 10 workflows and rise to 100 on Pro.

Helpdesk and live chat

The Service Bay adds ticketing, ticket views, canned responses and live chat. It is included in the All-in-One plans and is also offered on its own as a free help desk.

Appointment scheduling

Booking links let leads pick a time slot, sync with Google or Office 365 calendars, send reminder emails and create a contact for anyone new who books.

EngageBay AI

AI suggests email copy and subject lines, scores leads and runs a chatbot trained on your own knowledge sources. AI conversations are metered, from 20 a month on Free to 500 on Pro.

REST API and webhooks

A REST API, webhooks and a tracking code API are documented for developers. API calls are capped each month, from 500 on Free to 75,000 on Pro.

Bitrix24

• Free$0

  5 GB of storage with basic CRM (deals, contacts), tasks with Kanban and Gantt, shared calendars, and chat and video calls.

• Basic$49

  per organization / month, billed annually ($69 billed monthly)

  Includes 5 users and 24 GB: sales pipelines, recurring deals, online payments, and email, WhatsApp and telephony integration.

• Standard$99

  per organization / month, billed annually ($144 billed monthly)

  Includes 50 users and 100 GB: unlimited leads, invoices and estimates, web form designer, e-signature and unlimited projects.

• Professional$199

  per organization / month, billed annually ($289 billed monthly)

  Includes 100 users and 1 TB: sales automation, email marketing, booking, analytics and reporting, task time tracking and RPA.

• Enterprise$399

  per organization / month, billed annually ($579 billed monthly)

  Starts at 250 users and 3 TB and scales to 10,000 users: branch accounts, Active Directory integration and custom branding.

EngageBay

• Free$0

  All-in-One suite for up to 15 users: 250 contacts, 1,000 branded emails, CRM, helpdesk, live chat and 1 landing page.

• Basic$13.79

  per user / month, billed yearly ($14.99 billed monthly)

  500 contacts, 3,000 branded emails, lead scoring, SMS marketing, web pop-ups, third-party integrations and 1 GB of file storage.

• Growth$59.79

  per user / month, billed yearly ($64.99 billed monthly)

  5,000 contacts, 25,000 branded emails, marketing automation with up to 10 workflows, A/B testing, proposals and a custom domain.

• Pro$110.39

  per user / month, billed yearly ($119.99 billed monthly)

  10,000 contacts, 50,000 branded emails, 100 workflows, web analytics, custom reporting, role management, goals and phone support.

Bitrix24

• Annual discount

  About 30% off with annual billing

  Bitrix24's pricing FAQ cites a discount of about 30% for annual billing. Basic is $49 a month billed annually against $69 billed monthly.

• Other savings

  Vibe+ launch offer until December 10, 2026

  12-month Vibe+ subscriptions bought between September 1 and December 10, 2026 are discounted by up to 40%. Renewals are billed at regular prices.

EngageBay

• Annual discount

  8% off yearly billing, 15% off biennial

  The pricing page takes 8% off for yearly billing and 15% off for a two-year term: All-in-One Basic is $14.99 monthly, $13.79 yearly and $12.74 biennial per user a month.