Krayin CRM vs SuiteCRM (2026): which should you pick?

Pick Krayin CRM if

• Fits if you can run a server and want no per-user fees
• Works for teams that want to change the code

Look elsewhere if

• Skip it if you don't want to run servers, updates and backups
• Tight if you need VoIP, WhatsApp or Google sync, as they are separate extensions
• Watch out: only the $20 entry figure was visible, not the Starter and Pro pack prices
• Watch out: enterprise customization needs sales, and moving to cloud is a paid service

Pick SuiteCRM if

• Fits if your headcount is growing and you don't want the bill to grow per user
• Works for teams with in-house IT that need CRM data on their own servers

Look elsewhere if

• Skip it if you can't run a server and won't pay, because free means self-hosted
• Pricey if there are only two or three of you, since hosting starts at a flat £130 a month before VAT
• Not for you if you want US or European hosting, as shared packages are UK only and Dedicated starts at £3,200 a year
• Watch out: prices are in pounds only, before VAT, and the SuiteASSURED warranty is from £3,350 a year on top
• Skip it if you want a phone app or ready-made integrations, as it's web only with Outlook and Elasticsearch on record

Krayin CRM

• The pricing page shows only a $20 per month entry figure; the Starter and Pro pack prices were not visible to us.
• Self-hosting means you handle servers, updates and backups yourself.
• Extras such as VoIP, WhatsApp and Google sync are separate extensions, and enterprise customization requires talking to sales.
• Migration help from self-hosted to cloud is a paid service.

SuiteCRM

• Prices are quoted in pounds sterling and exclude VAT; no dollar price list is shown.
• Managed hosting requires application support, so the online packages bundle the Silver Support package.
• Self-hosting has no software cost, but your team manages servers, updates and security.
• Shared hosting packages are hosted in the UK; a Europe or US location needs a Dedicated instance.

Krayin CRM

Lead and sales workflows

The core CRM covers leads, customers and sales workflows, according to the vendor's hosting FAQ.

Unlimited users

Managed hosting is charged by server resources, so adding teammates does not change the price.

Extension marketplace

Add-on modules include VoIP, WhatsApp, Google sync, purchase orders and a multi-tenant SaaS mode.

REST API

Both hosting packs list REST API access, and developer docs are published for custom builds.

Full server access

Managed servers include SSH and SFTP access, free SSL certificates and resource upgrades as you grow.

Industry variants

The site lists tailored setups for real estate, healthcare, education, insurance, recruitment and other sectors.

SuiteCRM

Sales modules

Capture leads, manage opportunities and send personalized quotes, with dashboards that track the sales pipeline, upcoming meetings and key accounts.

Marketing campaigns

Segment contacts with the Target Lists module, create campaigns to send marketing content and automate marketing tasks.

Workflow automation

The Workflow module triggers actions when set conditions are met. On managed hosting, how often scheduled tasks run depends on the package.

Reports and dashboards

The Reports module builds reports from real-time data in any module, and each user can arrange a dashboard from widgets called Dashlets.

Case management and portal

Case modules and a self-service portal handle customer issues, keeping correspondence on the case and tracking resolution times with workflows.

Studio and open REST API

Admin tools add fields, change layouts and create new modules without development, and an open REST API connects the CRM to other business systems.

Krayin CRM

• Self-hosted$0

  Download the open-source CRM and run it on your own server; you handle hosting, updates and backups.

• Managed cloud hosting$20

  per month and up, unlimited users

  Starter and Pro packs: Webkul runs the server, priced by server size rather than seats. The Pro pack has a 99.9% uptime SLA.

SuiteCRM

• Self-HostedFree

  Download and deploy on your own servers or cloud provider, with community support. Infrastructure costs are yours.

• Hosted Starter£130

  per month, billed annually excl. VAT (£143 billed monthly)

  Managed shared hosting recommended for up to 10 users: 5 GB storage, hourly scheduled tasks, weekly backups and the Silver Support package.

• Hosted Business£180

  per month, billed annually excl. VAT (£198 billed monthly)

  Recommended for up to 50 users: 40 GB storage, scheduled tasks every 4 minutes and daily backups.

• Hosted Premium£280

  per month, billed annually excl. VAT (£308 billed monthly)

  Recommended for up to 150 users: 120 GB storage, tasks every 2 minutes, Git repository access and an annual health check.

• Hosted DedicatedFrom £3,200

  per year, excl. VAT and application support

  A managed instance on dedicated resources with scalable performance and storage, hosted in the UK, Europe or the US.

• SuiteASSUREDFrom £3,350

  per year, on top of hosting

  A warranty and assurance layer: application warranty, legal indemnities, patent protections, priority support and 10 care hours.

Krayin CRM

• Annual discount

  Up to about 15% off annual billing

  Krayin's hosting FAQ says managed plans offer up to about 15% off when billed annually.

SuiteCRM

• Annual discount

  About 9% less on hosting billed annually

  Hosted Starter is £130 a month billed annually against £143 billed monthly, Business £180 against £198 and Premium £280 against £308, all excluding VAT.

• Other savings

  20% off Standard Support with managed hosting

  The pricing page takes 20% off the £1,200 Standard Support package, a saving of £240 a year, when it is bought with fully managed hosting.